Sr National Account Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr. National Account Manager in our office in Richmond, BC.

How will you contribute to the success of DHL?

• Initiate and maintain scheduled contact with assigned Customers at multiple contact levels
• Analysis of Customer needs & activity using potentially more complex sales/service solutions
• Inform/sell new products, programs, & services.
• Target & secure strategic long lane business
• Facilitate annual, or as needed, uprates
• Achieve established sales quotas & KPI’s
• Identify & secure automated shipping system opportunities at customer sites Develop & present proposals/quotes
• Ensure appropriate width & depth within customer organization for DHL relationship
• Present customer performance reviews on a scheduled basis
• Maintain comprehensive customer profiles
• Act as the liaison between customer and company resources.
• Engage appropriate personnel as required.
• Update management on competitive activity
• Ensure Customer Management Relationship database is updated for Enterprise sales
• Complete sales reports for Management
• Achieve established sales revenue quotas
• Customer margins, volumes and suppressions managed in compliance with Company standards
• Meet pre-established performance standards i.e.: # of targeted customers, quality and # of targets closed; account profile

Do you have what it takes?

• 8+ years of experience in logistics sales; or 10+ years sales experience
• Verbal & written proficiency in English
• Demonstrated ability to infiltrate senior customer levels and represent value
• Excellent interpersonal communication & probing skills, high aptitude for follow-up
• Analysis and problem-solving skills
• Knowledge of technology applications in business
• Demonstrated drive, persistence & initiative
• Implemented measurements & strategies to attain goals
• Proven planning, organizational, time management skills

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce