With over 1.3 million happy customers, Magik builds and scales industry-leading direct-to-consumer health, wellness, and beauty brands. Our team leverages decades of experience, scientific rigor, and strategic marketing to deliver products customers trust and love.
We are seeking a highly skilled Abandoned Sales Coach (Phone) to drive conversion performance across our phone sales team. This role is responsible for improving conversion rate, average order value (AOV), and call quality by coaching agents who handle abandoned cart leads and inbound sales calls.
The ideal candidate has a strong background in high-volume phone sales environments, understands direct-response selling, and can translate call reviews into measurable performance improvement. This is a hands-on coaching role focused on execution, accountability, and revenue impact.
Review recorded sales calls to identify performance gaps and coaching opportunities
Conduct structured 1:1 coaching sessions focused on:
Objection handling
Confidence and call control
Closing techniques
Offer positioning and upselling
Compliance and accuracy
Monitor and track agent performance metrics, including:
Conversion rate
Average Order Value (AOV)
Call quality score
Script adherence
Sales consistency
Maintain coaching logs, action plans, and follow-up schedules
Reinforce approved scripts, rebuttals, and promotional offers
Partner with QA, Training, and Operations to ensure coaching aligns with revenue goals
Identify recurring issues, training gaps, or process breakdowns and recommend improvements
Support onboarding and development of new sales agents as needed
Help maintain a high-performance, accountability-driven sales culture
2+ years of experience as a Sales Coach, Trainer, or Team Lead in a phone or call-center environment
Proven experience in abandoned cart sales, inbound sales, or high-volume phone sales
Strong understanding of:
Sales psychology
Objection handling
Closing techniques
Upselling / cross-selling strategies
Experience reviewing call recordings and providing structured, actionable feedback
Excellent spoken and written English communication skills
Data-driven mindset with ability to coach using metrics and performance trends
Ability to coach underperforming agents while maintaining morale and motivation
Background in QA, training, retention, or team leadership preferred
Experience with CRM, dialers, or call analytics platforms
Experience in eCommerce, supplements, or direct-response marketing is highly preferred
Laptop or desktop with minimum 8GB RAM (Intel Core i3 or higher)
Noise-cancelling headset with clear microphone
Internet speed of at least 50 Mbps (wired connection preferred)
Reliable backup internet connection
Access to generator or backup power supply for uninterrupted work
Increased conversion rate on abandoned leads
Higher AOV from phone sales
Improved call quality scores
Stronger script adherence
Measurable improvement in agent performance within 30–60 days
Abandoned Sales Coach, Phones (Remote) • Tofino, British Columbia, CA
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