Unix Application Support Engineer – SQL, Control-M & ServiceNow

Role: Unix Application Support Engineer – SQL, Control-M & ServiceNow

Location: Halifax, NS (Hybrid – 4 Days WFO)

Experience: 6–8 Years

Primary Skills

• UNIX / Linux Administration
  
• SQL
  
• ServiceNow
  
• ITRS Monitoring Tools
  
• Control-M (Job Scheduling)
  
• Strong Communication Skills
  

Role Overview

We are seeking an experienced Application Support Analyst with strong technical expertise in UNIX, SQL, and ITSM processes. The candidate will be responsible for monitoring, troubleshooting, and supporting critical applications in a production environment, ensuring high availability and performance.

Key Responsibilities

• Provide L2/L3 application support for production systems
  
• Monitor applications and infrastructure using tools like ITRS
  
• Manage and troubleshoot batch jobs using Control-M
  
• Handle incidents, service requests, and problem tickets via ServiceNow
  
• Perform root cause analysis and implement preventive measures
  
• Execute SQL queries for data validation and issue resolution
  
• Develop and maintain scripts for automation and support tasks
  
• Ensure adherence to ITSM processes (Incident, Problem, Change Management)
  
• Collaborate with development, infrastructure, and business teams
  
• Provide timely updates and maintain clear communication with stakeholders
  

Essential Skills

• Strong hands-on experience in UNIX/Linux administration
  
• Proficiency in SQL (queries, troubleshooting, data analysis)
  
• Good understanding of ITSM processes
  
• Experience with monitoring tools (ITRS or similar)
  
• Expertise in job scheduling tools (Control-M)
  
• Basic scripting knowledge (Shell / Bash preferred)
  
• Excellent communication and stakeholder management skills
  

Desirable Skills

• Experience in banking or financial services domain
  
• Knowledge of production support best practices
  
• Exposure to automation and performance tuning