Owner Experience Coordinator (Front Desk/Concierge) Full Time

Job Description

• Help coordinate the day-to-day operations with friendly and engaging service
• Handle the Owner arrival experience & departure experience, requests & concerns; and react quickly to guarantee memorable moments for our owners
• Booking massages, activities, transfers and dinner reservations
• Maintain cleanliness of all public areas including the lodge, health club, spa, change rooms, washrooms, and pool area
• Ensure Owner homes meet standards of quality and cleanliness
• Perform housekeeping touch up duties as required
• Comply with Fairmont Hotels & Resorts policies and procedures
• Other duties as assigned

Qualifications

• Service focused personality is essential
• Previous experience in a similar role is an asset
• Prior experience working with RDP or a PMS hospitality system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• BC Driver's License in good standing
• Attention to detail and administrative skills required

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.