General Manager - Toronto Pearson International Airport (YYZ)

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

“Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

For more information about our company, visit our websites at:

www.samsic.aero or www.samsic.com

Reports to:Chief QSS & Operations Officer

KEY DUTIES AND RESPONSIBILITIES:

1. Operational & Service Delivery Leadership

• Oversee daily ground handling operations to ensure service delivery meets airline contracts and SLAs.
• Maintain operational performance within approved budget levels.
• Monitor station KPIs and implement corrective actions to address performance gaps.
• Ensure all activities comply with Samsic procedures, airline standards, and airport regulations.
• Attend and complete all mandatory company and airline training.
• Other duties as assigned.

2. Safety, Security & Compliance

• Uphold Samsic’s safety culture and ensure compliance with corporate Health & Safety policies.
• Ensure adherence to Federal regulations, GTAA requirements, and international aviation safety/security standards.
• Maintain readiness for audits, inspections, and regulatory reviews.
• Promote proactive hazard identification, reporting, and continuous improvement.
• Lead, coach, and develop station management and frontline teams.
• Manage multiple operational teams in a unionized environment.
• Oversee staffing, training, succession planning, and performance management.
• Negotiate staff agreements with union representatives.
• Build a culture of accountability, teamwork, and operational excellence.

4. Stakeholder & Relationship Management

Serve as the primary point of contact for:

• Airline station managers
• CATSA, CBSA, and airport security officials
• Union representatives
• Airport partners and service providers.

Represent Samsic in airport committees, operational meetings, and customer reviews.

Maintain strong, collaborative relationships to support operational success.

• Manage station P&L, budgeting, forecasting, and cost control.
• Provide operational and financial reports, performance metrics, and service delivery measurements.
• Support commercial negotiations with airline customers and vendors.
• Ensure operational performance aligns with financial targets and contractual obligations.

QUALIFICATIONS:

• A university degree in Engineering, Business Administration, or a closely related field is required. Advanced qualifications are considered an asset; equivalent work experience may be accepted in lieu of a degree.
• A minimum of 10 years’ progressive leadership experience in a comparable operational environment is essential. Airport Experience is an asset.
• Demonstrated success in achieving operational and financial objectives.
• Proven experience managing large, multi-disciplinary teams (100+ employees).
• Strong stakeholder engagement and relationship management skills, including experience collaborating with diverse internal and external partners. (including unionized environment).
• Exceptional verbal and written communication abilities are required.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• Bilingualism or proficiency in an additional language is considered an asset.
• International work experience and cross-cultural competencies are assets.
• Willingness and ability to travel throughout Canada as business needs require.
• Demonstrated ability to lead by example, modelling professionalism and integrity at all times.
• Strong critical thinking and interpersonal skills; seeks to understand others before drawing conclusions.
• Commitment to fostering a culture of inclusion, respect, and collaboration among diverse teams.
• Respect the contribution that every employee brings to the table – be open to learning and growing from employees who move SAMSIC forward and help you achieve results.
• Explore opportunities to grow and develop positive relationships with all stakeholders.
• Develop long-lasting professional working relationships with our partners, suppliers, and all involved stakeholders.

Job Type: Full-time (On-site)

• Company events
• Dental and extended health care
• Life insurance
• On-site parking

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Candidates must be able to obtain a Restricted Area Identity Card (RAIC) and an Airside Vehicle Operator's Permit (AVOP).

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to hr.management.canada@samsic.aero.