Technical Specialist

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff

Do you value continuous learning opportunities for personal growth and fun inclusive company culture

If so we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job youll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive accelerate protect and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers our teammates and ourselves. As a multi-award-winning company we have a proven track record of success by merging the worlds of people processes and technology.

Position Purpose/Summary:

The Technical Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote in-house ticketsfor workstations printers and end-user technical support.
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Must be able to work Days Afternoons or Midnights

Qualifications:

• A University level Computer Science degree or a College level Computer Systems Technology diploma plus a minimum ofone (1) year field experience (Preferred)
• Strong English/French written and verbal communication skills required
• Knowledge of the implementation maintenance and troubleshooting of the following processes: VPN routers firewalls switches wireless MS Server SAN MS Exchange Terminal Services MS Active Directory virtualization fault tolerance disaster recovery and data backup
• Take pride in tasks earn respect through actions go beyond job expectations and lifelong learners

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
  
• Open collaborative office environment next to the outdoor trail along Little River perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Convenient location near Lauzon and EC Row
• Onsite ping pong table & arcade machine
  
• Numerous networking community and social events
• Opportunities for continuous learning company subsidized training mentoring and internal growth

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontarios leading technology companies please submit your resume for consideration.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Required Experience:

Junior IC

Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full-Time
Experience: years
Vacancy: 1