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HomEquity Bank
Manager, Sales OperationsHomEquity Bank • Toronto, ON, CA
Manager, Sales Operations

Manager, Sales Operations

HomEquity Bank • Toronto, ON, CA
23 days ago
Job type
  • Full-time
Job description
  • WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage(TM) product. OUR VALUES, OUR PASSION At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.* Customer-Focused. Passionate Advocates* Courage to Act. Do the Right Thing* One Team. One Vision* Think Long-Term. Ever-Evolving* Be Exceptional. Inspire Greatness POSITION SUMMARY : The role of Manager, Consumer Sales would consist of monitoring the performance of the sales team pipeline through detailed file management and provide high level reporting to the Director, Consumer Sales Operations advising on trends to improve business process and flow. Streamlining processes wherever possible and assist in team development and coaching. Your compensation will be measured against delivering profitable results, monthly and annual quotas and rewarded with a competitive base salary, and graduated bonus potential program in addition to extensive benefits program to create a highly competitive compensation package. This position is located in Toronto. MAJOR ELEMENTS OF THE ROLE : Work with Director, Consumer Sales Operations in managing the Inside Sales channel* Manage the pipeline from application to funding* Define tasks for the sales team and set realistic objectives* Analyze results and needs, provide forecasting and recommendations to meet strategic objectives* Analyze the relevance of the information to draw conclusions that fit the facts, recommend process changes when applicable and deliver weekly / monthly reviews* Continuous learning - product knowledge, relationship management* Liaison between internal stakeholders such as operations and underwriting teams* Manage a team of sales operations coordinators to deliver mortgage origination targets and required business objections specifically around pipe efficiency and throughput* Drives subsequent advance originations through training, coaching and development of the Subsequent Advance Specialist(s)* Identify opportunities for sales support to streamline entire sales process, support training, change management along with measuring activities and results The Keys to Your Success will include : Results oriented with a strong understanding of the current financial services environment* Exceptional communication skills, setting clear objectives and expectations* Superior organizational and time management skills in order to manage large volume of business* Task driven* Ability to work well under pressure* Demonstrate team building / motivational skills SKILLS AND EXPERIENCE REQUIRED : Post-secondary education or equivalent sales work experience* Sales strategy and analytical skills* Previous people management experience is an asset* Strong interpersonal skills* Experience in financial services industry is an asset Working Conditions Unique to Job : Hybrid work environment - 3 days / week in office Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees. A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business : Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development. Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP / DPSP contributions and more.Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity. The Perks (for eligible employees) HomeEquity Bank offers a competitive total rewards package that includes : * Extended health and dental benefits* Employee & Family Assistance Program* Employer-Matched Group Retirement Savings Plan* Employee Share Investment Plan* Well-being initiatives including : a wellness account; virtual self-care programs and extended mental health benefits* Employee corporate discount for GoodLife FitnessHomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Please note that our successful candidate is required to complete a background check. Stay in the Know Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work : Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you. #J-18808-Ljbffr
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Manager, Sales Operations • Toronto, ON, CA

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