Principal Consultant - Control-M Administrator

About Us: Building the Future with AI We don't just keep up with technology—we set the pace. As an advanced technology services and solutions company, we deliver lasting value for leading enterprises globally. We help global enterprises work smarter, grow faster, and transform at scale with breakthrough solutions, from large-scale models to agentic AI. If you thrive in a fast-moving, innovation-driven environment and want to push the boundaries of what's possible, this is your moment. Powered by curiosity, courage, and innovation, we implement data, technology, and AI to create tomorrow, today. The Opportunity: Control-M Administrator (Principal Consultant) We are inviting applications for the role of Principal Consultant, APS-Control M. In this critical role, you will be responsible for the full lifecycle of Control-M administration, providing technical guidance to junior administrators, and ensuring the stability and performance of complex batch processing environments. You will be a key player in handling escalated incidents, performing root cause analysis, and driving continuous improvement. Key Responsibilities · Administration & Support: Perform configuration, implementation, and support of complex Control-M batch streams on versions 9.20 and 9.21. · Technical Leadership: Provide technical guidance and mentorship to junior (L1) Control-M administrators. · Incident & Problem Management: Handle escalated incidents, perform root cause analysis for P1/P2/P3/P4 incidents, and ensure resolution in line with ITIL frameworks. · Environment Management: Oversee Control-M architecture, including installation, configuration, disaster recovery, and migration activities. · Quality Assurance: Test changes to the Control-M environment and ensure quality standards are met in all releases. · Collaboration: Work with internal teams and third parties for change implementation and issue resolution. · Service Delivery: Ensure all service performance expectations meet defined service levels and quality standards. · Compliance: Follow all policies and procedures for incident, problem, and change management. What You Bring (Qualifications) Minimum Qualifications: · Graduate or Postgraduate in Technology with a focus on Computers, Information Technology (IT), Computer Science, or Systems Engineering. Preferred Qualifications & Skills: · Core Technical Expertise: · Control-M: Deep knowledge of Control-M architecture, installation, configuration, and disaster recovery procedures, specifically with v9.20 and v9.21. · Operating Systems: Proficiency with Linux OS fundamentals and Windows Server (2016/2019/2022). · Databases: Knowledge of Oracle, Sybase, and SQL Database architecture. · Components: Hands-on experience with Control-M Agents, Advanced File Transfer (AFT), Managed File Transfer (MFT), Automation API, Configuration Manager, and Forecast Server. · Environment Management: Expertise in calendar/folder/job creation, updates, ordering, job conditions, quantitative resources, security, and import/export procedures. · Automation: Experience with Control-M Automation API and job loader. · Experience & Process Knowledge: · 7+ to 10 years of experience in Control-M administration, working with multiple Control-M releases and migrations. · Strong troubleshooting and analytical skills. · Solid understanding of ITIL processes, including integration across Incident, Problem, and Change Management (IPC). · Experience working with BMC support on Level 4 issues. · Excellent verbal and written communication skills; capable of working under minimal supervision. · Preferred Domain & Tools: · Capital Markets domain knowledge is a plus. · Familiarity with other products like CFT, Connect Direct, MQ Series, and Secure Transport is highly preferred. · Strong interpersonal skills with a high-energy, results-driven approach. Why Join Genpact? · Lead AI-First Transformation: Build and scale AI solutions that are redefining industries. · Make an Impact: Drive meaningful change for global enterprises and solve complex business challenges. · Accelerate Your Career: Gain hands-on experience with world-class training, mentorship, and AI certifications. · Grow with the Best: Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace. · Committed to Ethical AI: Work in an environment where governance, transparency, and security are foundational. · Thrive in a Values-Driven Culture: Join a team where courage, curiosity, and incisiveness—built on integrity and inclusion—fuel progress. Join the 140,000+ tech shapers and growth makers at Genpact. Let's build tomorrow together. We are an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by applicable laws.