CRCL Personnel Manager- Full Time

AVI Health & Community Services (AVI) is a multi-disciplinary community-based organization, providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. For more info see www.avi.org

THE AVI COMMUNITY-LED CRISIS RESPONSE TEAM is a peer assisted care program and a mobile crisis response team, led by persons with lived/living experience and mental health professionals, who are able to de-escalate crises and develop community care plans with persons experiencing crisis. The CRCL Team is an approach to responding to someone in crisis that focuses on health, wellbeing, and community support. Utilizing a community-based, client-centered, trauma-informed response, a peer- assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

Our CRCL Team provides services on the territories of the Ləkʷəŋən peoples (Kosapsum and Songhees nations).

ROLE SUMMARY

The CRCL Manager of Personnel is responsible for supporting the staff providing a frontline crisis care service in the community. The CRCL Manager of Personnel is responsible for overseeing performance management; focusing on staff supervision, coaching, supportive development and accountability - ensuring the service is aligned with CRCL Policy, best practices in mental health crisis response, Program Standards and Minimum Operating Requirements.

Reporting to the CRCL Director, the CRCL Manager of Personnel works from a Joint Leadership Model, wherein the CRCL Manager of Personnel and the CRCL Program Manager work collaboratively to support staff, ensure operational readiness, maintain clinical quality and meet agency expectations. In accordance with AVI's Mission and Vision, and the strategic direction of CRCL (Crisis Response. Community Led) BC., the responsibility to continuously improve the quality and safety of our services is a shared responsibility with other leadership and is built into all aspects of this position.

DUTIES AND RESPONSIBILITIES

1. Staff Supervision and Support

• Contributes to the overall strategic leadership, program vision, and oversight for the CRCL initiative, ensuring alignment with AVI Health & Community Services' mission, values, and organizational priorities
• Oversees daily program operations, ensuring staffing coverage, scheduling integrity, and operational readiness across all shifts.
• Responsible for performance management with frontline staff including goal setting, coaching and mentoring, providing regular feedback and assessing employee performance to ensure it aligns with agency and program objectives.
• Works collaboratively with the CRCL leadership team, to establish performance standards and evaluative frameworks
• Conducts evaluations and manages performance improvement plans. Takes corrective action up to and including termination.
• Oversees programmatic performance; collaborating with the CRCL Program Manager to meet program standards.
• Works collaboratively within the Joint Leadership Model, to resolve workplace issues
• Collaborates with CRCL Leadership and funders to formulate care philosophy, objectives and policies
• Manages the hiring, orientation and training of new staff; ensuring competencies are met throughout probation and qualifying periods
• Interprets and applies relevant collective agreements
• Ensures the health and safety of the staff as per Worksafe BC requirements
• Fosters a healthy, safe and inclusive workplace

2. Team Development

• Promotes collaboration among team members and ensures a positive work environment.
• Manages participation in quality improvement activities
• Directly manages Coordinators; overseeing the daily delivery of services and team dynamics.
• Anticipate and address operational gaps, staffing risks, and service disruptions in real time.
• Ensure payroll accuracy, including review and approval of hours, leave, and premiums in alignment with collective agreements and organizational policies.
• Maintain operational consistency in documentation, service flow, follow-up processes, and client care standards.
• Implement approved program improvements and operational changes and monitor their day-to-day effectiveness.
• Identify operational barriers and escalate systemic concerns for further review where required.

QUALIFICATIONS

• Bachelors Degree in relevant discipline.
• Masters Degree is preferred.
• 5-7years management experience, specifically:
  • Leading comprehensive personnel management functions for 20+ staff members, encompassing recruitment, onboarding, training, coaching, supervision, performance evaluations, conflict resolution, and professional development initiatives to build a skilled, trauma-informed, and culturally safe workforce.
  • Overseeing program-level decision-making and accountability, including budgeting for supplies and operations, policy implementation, risk management, compliance with health and safety regulations, and continuous improvement efforts to enhance team effectiveness and client outcomes.
  • Collaborating with senior leadership, community partners, and stakeholders to align personnel strategies with organizational goals, foster cross-functional coordination, and represent the program in strategic planning or external engagements
• Extensive experience working within unionized environments and supervision of diverse team, fostering collaboration, accountability and high standards of performance
• Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning
• Strong analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
• Strong understanding of supervision practices, performance support, and psychologically safe leadership approaches.
• Demonstrated understanding of and ability to meet employer legal and regulatory obligations including WorkSafe BC, the Employment Standards Act and the Human Rights Act.
• Employment subject to criminal record check for working with vulnerable populations
• Valid Class 5 BC Driver's License with “Normal” Drivers Status

SKILLS AND ABILITIES

• Steady, grounded leadership presence, especially in high-pressure or emotionally charged situations.
• Reflective and open to feedback, with commitment to continuous learning.
• Consistent and fair decision-making and staff accountability practices.
• Organized and able to maintain structured follow-through on supervision, documentation, and operational commitments.
• Excellent interpersonal skills including the ability to coach and mentor staff, facilitate conflict resolution, foster empathic communication and demonstrate clear boundaries
• Demonstrated capacity to facilitate performance management, including navigating performance improvement, conducting investigations and terminations.
• Demonstrated commitment to the policy and practice of harm reduction, cultural safety and trauma and violence informed practices in the provision of health and social services
• Demonstrated understanding of the continuing and on-going impact of colonization, and anti-colonial, anti-racist practices and principles
• Excellent communications skills including in-person and also via technology (ie video calls, Word, Excel, Outlook, Teams).
• Ability to quickly grasp fundamentals of new computer programs such as electronic medical record software.
• Excellent organizational, prioritization and time management skills
• Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders and other community members
• Demonstrated ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency

POSITION DETAILS

• Pay: $86,053.5 annually as per the HEABC paygrid for excluded managers.
• Hours and Schedule: This is a full-time position working 37.5 hours/week; with the hours yet to be determined. Flexibility required based on operational needs
• Location: 733 Johnson St, Victoria, BC and within the community as needed
• Start Date: As soon as possible and is subject to ongoing funding
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is an Excluded Position.
• BC Transit ProPASS: AVI participates in the BC Transit ProPASS program in Victoria, offering staff a 15% discount on annual transit passes. This brings the cost down to approximately $72.25 per month.
• Benefits: This position will be eligible for extended health, life and AD&D on the 1st of the month after this position begins. AVI pays for the entire cost of the plan on behalf of its staff.
• Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
• Other Perks: This position gets 8% vacation (equivalent of 4 weeks), receives a paid day off for every Stat Holiday and Easter Monday and accrues a Sick Bank of 6.9%. Sick and Vacation Days are both available to be used after your first 3 months at AVI.
• Hours of Work, Days Off and Work Area may be subject to change.

To apply please click on ‘apply to position' and submit your resume and cover letter by 5pm on April 12, 2026.

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.