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Senior ServiceNow Developer CSM - ITSM - ITgrate Nearshore
Senior ServiceNow Developer CSM - ITSM - ITgrate NearshoreITgrate Nearshore • oshawa, on, ca
No longer accepting applications
Senior ServiceNow Developer CSM - ITSM - ITgrate Nearshore

Senior ServiceNow Developer CSM - ITSM - ITgrate Nearshore

ITgrate Nearshore • oshawa, on, ca
18 days ago
Job type
  • Full-time
Job description
Job Description

We are looking for a Senior ServiceNow Developer to join a client project and support the design, development, and integration of solutions on the ServiceNow platform.

The ideal candidate will have strong hands-on experience in custom application development, Customer Service Management (CSM), Install Base, Workspaces, and REST-based integrations. This role requires a solid understanding of ServiceNow core platform capabilities, including System Administration, Requests, and ITSM.

Key Responsibilities
  • Design, develop, and maintain custom applications on the ServiceNow platform
  • Configure and enhance CSM solutions, including work related to Install Base
  • Develop and support Agent Workspace / Configurable Workspace / UI Builder solutions
  • Build and maintain integrations using REST APIs and the ServiceNow Table API
  • Implement and enforce secure integration patterns using ACLs, access controls, and platform security best practices
  • Configure and customize core ServiceNow modules, including Request and ITSM
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions
  • Troubleshoot issues, optimize performance, and ensure adherence to ServiceNow best practices
  • Produce technical documentation and support knowledge transfer when needed
Required Skills and Experience
  • Strong hands-on experience as a ServiceNow Developer
  • ServiceNow certifications such as CSA, CAD, CIS-CSM, or CIS-ITSM
  • Proven experience with custom app development on ServiceNow
  • Solid experience with Customer Service Management (CSM)
  • Practical experience with Install Base
  • Experience developing in Agent Workspace, Configurable Workspace, and/or UI Builder
  • Strong integration experience with REST APIs
  • Good understanding of Table API, ACLs, access controls, and ServiceNow security concepts
  • Strong knowledge of core platform capabilities such as:
  • System Administration
  • Request / Catalog-related processes
  • ITSM
  • Strong scripting and configuration skills within the ServiceNow platform
  • Ability to work independently and communicate clearly with stakeholders
Nice to Have
  • Experience in enterprise environments with complex integrations
  • Experience working on customer-facing or service operations transformation projects


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Senior ServiceNow Developer CSM - ITSM - ITgrate Nearshore • oshawa, on, ca

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