Unix Application Support Engineer – SQL, Control-M & ServiceNow

Job Description

Role: Unix Application Support Engineer – SQL, Control-M & ServiceNow

Location: Halifax, NS (Hybrid – 4 Days WFO)

Experience: 6–8 Years

Primary Skills

• UNIX / Linux Administration
  
• SQL
  
• ServiceNow
  
• ITRS Monitoring Tools
  
• Control-M (Job Scheduling)
  
• Strong Communication Skills
  

Role Overview

We are seeking an experienced Application Support Analyst with strong technical expertise in UNIX, SQL, and ITSM processes. The candidate will be responsible for monitoring, troubleshooting, and supporting critical applications in a production environment, ensuring high availability and performance.

Key Responsibilities

• Provide L2/L3 application support for production systems
  
• Monitor applications and infrastructure using tools like ITRS
  
• Manage and troubleshoot batch jobs using Control-M
  
• Handle incidents, service requests, and problem tickets via ServiceNow
  
• Perform root cause analysis and implement preventive measures
  
• Execute SQL queries for data validation and issue resolution
  
• Develop and maintain scripts for automation and support tasks
  
• Ensure adherence to ITSM processes (Incident, Problem, Change Management)
  
• Collaborate with development, infrastructure, and business teams
  
• Provide timely updates and maintain clear communication with stakeholders
  

Essential Skills

• Strong hands-on experience in UNIX/Linux administration
  
• Proficiency in SQL (queries, troubleshooting, data analysis)
  
• Good understanding of ITSM processes
  
• Experience with monitoring tools (ITRS or similar)
  
• Expertise in job scheduling tools (Control-M)
  
• Basic scripting knowledge (Shell / Bash preferred)
  
• Excellent communication and stakeholder management skills
  

Desirable Skills

• Experience in banking or financial services domain
  
• Knowledge of production support best practices
  
• Exposure to automation and performance tuning
  

Requirements
Experience (Years): 4-6 Essential Skills: • Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes. • Handle multiple priorities and assignments with excellence and precision. • Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). • Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications • Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. • Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. • Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. • Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. • Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. • Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience. • Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). • Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. • In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. • Excellent problem-solving skills and attention to detail. • Strong communication and teamwork abilities. • Experience supporting 24/7/365 customer facing applications at enterprise scale. • Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. • Proficiency in scripting and automation (e.g., Python, Bash) a plus. • Relevant certifications (e.g., CISSP, CEH) are a plus but not required.