Talent.com
Datanova Software Inc
Technical Support Specialist (Bilingual FR/EN)Datanova Software Inc • Montréal, Canada, United States
Technical Support Specialist (Bilingual FR/EN)

Technical Support Specialist (Bilingual FR/EN)

Datanova Software Inc • Montréal, Canada, United States
1 day ago
Salary
CA$45,760.00 yearly
Job type
  • Full-time
Job description

Salary: $45,760 - 62,400 per year

Requirements:
  • Minimum of 3 years of experience in a technical support position
  • Fluent in both French and English (spoken and written)
  • Technical degree in computer science, IT, or a related field
  • Strong analytical and troubleshooting abilities
  • Exceptional communication skills with both technical and non-technical users
  • Ability to operate in a structured, process-oriented environment
  • Familiarity with transaction processing systems (preferred)
  • Knowledge of RS232 communication (preferred)
  • Experience with industrial or embedded systems (preferred)
  • Familiarity with hardware/software integration (preferred)
  • Industry knowledge in petroleum systems or similar fields (preferred)
Responsibilities:
  • Respond to customer inquiries via email and phone
  • Diagnose, analyze, and resolve technical issues
  • Apply standard support procedures and best practices
  • Escalate complex cases to the R&D team with clear documentation
  • Track and document all support interactions and solutions
  • Ensure prompt follow-up and maintain high customer satisfaction
  • Contribute to the enhancement of internal processes and documentation
Technologies:
  • Embedded
  • Hardware
  • Support

More:

We are seeking two experienced Technical Support Specialists to join our team and assist with petroleum transaction processing systems. As the primary contact for our clients, you will diagnose and resolve technical incidents while ensuring exceptional service quality. You will manage the majority of inquiries independently, utilizing established procedures, while receiving support from our R&D team for more complex matters. This on-site position offers close collaboration with the R&D team in a structured environment that encourages continuous improvement. We provide a competitive salary based on experience.

last updated 27 week of 2026

Create a job alert for this search

Technical Support Specialist (Bilingual FR/EN) • Montréal, Canada, United States

Similar jobs

Bilingual Pursuits Specialist (English/French)

Osler, Hoskin & Harcourt LLPMontreal
Full-time

Membre du groupe du développement de la clientèle, le ou la spécialiste, Gestion des appels d’offres relève du directeur, Gestion des appels d’offres.À ce titre, il doit veiller à ce que les docume... Show more

 • Promoted

Remote Customer Support Specialist – CRM & SAP

Xylem Inc.Pointe-Claire, Montreal (administrative region), CA
Remote
Full-time

Une entreprise mondiale de solutions en eau recherche un Spécialiste en Support Client pour rejoindre son équipe dynamique.Vous serez responsable de fournir un excellent service à la clientèle tout... Show more

 • Promoted

Field Technical Support Specialist

KARL STORZ North AmericaMontreal
Full-time

Field Technical Support Specialist.Field Technical Support Specialist – Eastern Canada.As a global leader in endoscopic technology, we’re dedicated to delivering reliable, high-quality solutions th... Show more

 • Promoted

Technical Support Analyst/ Analyste en support technique

PlusgradeMontreal
Full-time

Technical Support Analyst / Analyste en support technique.Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 250+ compagnies aériennes, établissements hôteliers, s... Show more

 • Promoted

Bilingual Sales Specialist / Specialiste en Ventes bilingue (anglais et français)

RoofmartLaval
Full-time

Developing and managing relationships with existing and new customers to increase sales of Roofmart's products.Developing and managing relationships with existing and new customers to increase sale... Show more

 • Promoted

Bilingual Tech Support Specialist for FlowFit

XTMMontreal (administrative region), QC, CA
Full-time

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal.The role involves providing technical support, resolving issues, and collaborating wi... Show more

 • Promoted

Technical Support Specialist

SwiftConnectMontreal
Full-time

Get AI-powered advice on this job and more exclusive features.At SwiftConnect, we are the trailblazers in the realm of connected access enablement.Our passion lies in crafting seamless and elegant ... Show more

 • Promoted

Merchant Support Specialist - Onsite (Montreal)

TELUS Digital PhilippinesMontreal
Full-time

A leading customer support provider is seeking a Technical Support Specialist in Montreal to ensure merchants receive timely and effective technical solutions.This full-time position demands strong... Show more

 • Promoted

Jesta I.S. ERP Technical Support Specialist

Jesta I.S. Inc.Montreal
Full-time

Step into a pivotal Technical Support Analyst role at Jesta I.This hybrid opportunity focuses on your technical skills and mentorship abilities to resolve critical client issues.Technical Support A... Show more

 • Promoted

Technical Support Specialist (Bilingual-French & English)

HornetsecurityMontreal
Full-time +1

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?.Are you passionate about customer support and eager to make a real impact from the very first stage... Show more

 • Promoted

Technical Advisor

National Bank of CanadaMontréal, Quebec, Canada
Full-time

Description Tu es reconnu par ton excellent service à la clientèle ? Tu souhaites participer à l’atteinte d’objectifs communs et tu te démarques par tes connaissances avec des outils technologiques... Show more

 • Promoted

Bilingual Service Coordinator - FR/EN

ConvergintLaval
Full-time

Join to apply for the Service Coordinator role at Convergint.Convergint is currently recruiting for a team-oriented, results-driven Service Coordinator to join our culture in Laval, QC.The Service ... Show more

 • Promoted

Remote Bilingual Customer Support (French–English)

BET99Montreal (administrative region), QC, CA
Remote
Full-time

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email.You will be responsible for ensuring customer satisfaction, addres... Show more

 • Promoted

Capital Markets, Prospectus Center of Excellence Senior Associate (Bilingual FR/EN)

PwC CanadaMontreal
Full-time

The Capital Markets Accounting Advisory Services team (“CMAAS”) at PwC is a team committed to supporting clients through moments of exceptional change by providing accounting advisory services.Thes... Show more