Enterprise Delivery Manager

IDS

Enterprise Delivery Manager (EDM)

Location: Remote/Hybrid

Travel Required: 20-25% Travel across North America

Company Summary

Integrated Dealer Systems (IDS) is a leading provider of dealership management software for the RV, marine, and trailer industries. With over 40 years of experience, IDS delivers integrated solutions that help dealerships streamline operations, improve visibility across departments, and drive long-term growth. As part of Constellation Software, IDS combines deep industry expertise with a strong focus on innovation, customer partnership, and reliable support.

Position Summary

The Enterprise Delivery Manager (EDM) ensures stable delivery, clear requirements, and predictable execution for our largest enterprise customers—owning delivery coordination, release sequencing, and cross-functional execution while maintaining client accountability and internal boundaries.

Key Responsibilities:

Enterprise Delivery & Release Execution

• Own enterprise release calendars and production readiness
• Coordinate deployments across internal and client teams
• Ensure client-owned prerequisites are completed before work proceeds

Requirements & Change Leadership

• Lead requirements gathering and clarification; define acceptance criteria and actionable work items
• Lead client process and operational change

Issue & Risk Coordination

• Triage issues to SMEs and communicate findings in business ready language (no troubleshooting)
• Track risks, issues, and escalations to closure using structured updates and follow through

Enterprise Environment Oversight

• Maintain awareness of client environments, dependencies, and migration timelines
• Prevent unauthorized or premature changes that impact stability

Cross Functional Leadership

• Partner across Product, Engineering, Support, and Services
• Improve enterprise delivery operating models and frameworks

Growth Insight & Opportunity Identification

• Identify and support expansion opportunities by linking delivery outcomes to client value
• Partner with the Director on positioning, scope, and pricing discussions
• Note: This role does not carry a sales quota or close deals independently

Required Qualifications

• 5+ years in enterprise delivery/project coordination/BA/TAM, coordinating engineering/product and enterprise clients
• Working knowledge of SaaS delivery and system dependencies
• Comfort with APIs/integrations/data workflows (no hands-on troubleshooting)
• Strong organization, communication, and stakeholder management
• Ability to lead change and influence without authority

Preferred Experience

• ERP/DMS, automotive, RV, or dealership systems
• Complex enterprise or multilocation rollouts
• Communicating delivery progress and risk to executive stakeholders

Salary Range (Ontario & BC Only):The estimated base salary range for this role is CAD$100,000 - CAD$110,000 yearly. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .