Senior IT Specialist – Network

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

Responsible for the design, implementation, operation, and support of enterprise telecommunications systems, including voice, video, and collaboration platforms, to ensure reliable, high quality communications services across the organization. This role also designs, operates, and supports the underlying network infrastructure required to deliver these services, including routing, switching, and related network services. The position requires strong technical expertise, operational ownership, and the ability to support a dynamic, enterprise environment with evolving business needs.

Responsibilities:

• Administer and support enterprise voice, video, and collaboration platforms, including Cisco Unified Communications Manager (CUCM) and associated call routing, dial plans, and SIP trunking.
• Support Webex Suite and Webex Contact Center (WebexCC) environments, including configuration, troubleshooting, and integration with carrier and cloud services.
• Support Microsoft Teams, Teams Calling, and Cisco interoperability solutions, including Direct Routing and hybrid meeting technologies.
• Perform SIP call flow analysis and troubleshooting, including log review, signaling issues, and call quality investigations.
• Assist with the design and support of enterprise voice and video architectures, ensuring resiliency, scalability, and service availability.
• Coordinate with carriers, vendors, and internal teams to support telecom services, upgrades, and incident resolution.
• Collaborate with Network and Security teams to ensure telecom platforms operate effectively within established network standards and controls.
• Provide Tier 1 operational support for the enterprise network, including incident response, troubleshooting, and service restoration.
• Monitor network health, performance, and availability using established tools and dashboards.
• Configure, support, and troubleshoot Cisco network hardware and software, including switches, routers, wireless, and firewalls, following approved standards.
• Configure, support, and troubleshoot Meraki network hardware and software, as well as other vendors, including switches, routers, wireless, and firewalls, following approved standards.
• Perform routine operational tasks such as device provisioning, port configurations, VLAN changes, and access updates.
• Execute approved network changes through the established Change Management process.
• Participate in maintenance activities, including firmware upgrades, patches, and hardware replacements.
• Accurately document network changes, incidents, and configurations, including updates to diagrams and operational documentation.
• Escalate complex or non-standard issues to Senior or Lead Network roles as appropriate, providing clear diagnostics and findings.
• Work collaboratively with other IT teams to support business operations and resolve network-related issues.
• Interact with vendors and service providers for incident resolution, hardware replacement, and circuit troubleshooting.
• Maintain network asset records, including device inventory and support status.
• Participate in on-call rotation and after-hours support for incidents or scheduled maintenance as required.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field; or equivalent practical experience.

Requirements:

• 3+ years of hands-on experience supporting enterprise LAN and WAN environments in an operational role.
• Strong working knowledge of LAN/WAN fundamentals, TCP/IP, routing, switching, and basic network troubleshooting.
• Hands-on experience with Cisco networking technologies (switching, routing, wireless, firewalls).
• Solid understanding of Ethernet cabling, network hardware, and telecommunications circuits.
• Ability to follow established network standards, procedures, and escalation paths.
• Extensive experience in enterprise telecommunications environments, with deep expertise in voice, video, and collaboration platforms.
• Strong working knowledge of network fundamentals (routing, switching, QoS, firewalls) specifically as they support real time communications.
• Proven ability to lead complex telecom initiatives while coordinating effectively with Network, Security, and Infrastructure teams.
• Ability to lift and carry network or computer equipment up to 50 pounds as required.
• Cisco Certified Network Associate (CCNA).
• Experience working in a 24x7 operational or on-call support environment.
• Experience supporting networks in manufacturing, industrial, or multi-site enterprise environments.
• Familiarity with ticketing systems, monitoring tools, and change management workflows.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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