Order Management Coordinator (Ecommerce)

Job Description

Job DescriptionSalary: $25/Hour + Monthly Bonus

SUNPANis a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as aGreat Place to Workfor four consecutive years,SUNPANfosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary:

The Ecommerce Customer Service Representative is responsible for the accurate and timely processing of customer orders across multiple sales accounts. This role serves as a key liaison between eCommerce sales team, warehouse operations, and accounting to ensure orders are entered correctly, released on time, and aligned with company policies.

About The Role:

• Maintaining assigned eCommerce accounts and monitor the full order lifecycle to ensure all customer requirements are met.
• Accurately enter and process customer orders received via email, EDI, eCommerce platforms (SPS commerce, Duoplane, Truecommerce)
• Validate pricing, product availability, lead times, freight terms, and customer details prior to order release
• Ensure orders comply with company policies, MAP requirements, and customer-specific shipping carrier instructions (shipping method, palletized)
• Monitor order status and ensure timely release to the warehouse through the Warehouse Management System (LISA WMS)
• Responsible for payment collection through Credit Cards, wires, and cheques
• Respond to customer inquiries related to order status, availability, backorders, and shipment timelines
• Communicate delays, changes, or resolve issues proactively to internal teams and customers with patience and courtesy
• Maintain clear documentation and notes within order and customer records
• Support continuous improvement of order intake processes and workflows
• Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
• Other responsibilities and accountabilities as assigned by the Director of Ecommerce and management.
  

Let's Talk About You:

• 3 years of customer service or order processing experience (B2B, wholesale, or eCommerce preferred)
• Proficient in MS Office Applications
• Experience with SAP, eCommerce platforms, or WMS (LISA WMS experience an asset)
• Strong written and verbal communication skills
• Strong attention to detail and accuracy in a high-volume environment
• Ability to prioritize tasks and meet deadlines under pressure
• Strong interpersonal skills
• Highly organized with a proven ability to multi-task
• Energetic, upbeat and a tenacious team player

Compensation: $25/h + Monthly Sales Bonussubject to the terms of the monthly bonus plan. The total compensation range of this position is between $60,000 - $68,0000

Benefits We Offer:

• Generous Paid Time Off Vacation, personal days, sick days, and even your birthday off!
• RRSP Matching Helping you plan for a secure future.
• Health Spending Account Extra flexibility for your health and wellness needs.
• Comprehensive Extended Health Care Includes medical, dental, vision, and paramedical coverage.
• Exclusive Employee Discounts Save on products you love.
• On-Site Parking Convenient access (if applicable).
• A Certified Great Place to Work Proudly recognized for 4 years in a row!
• Team Building & Social Events Because we believe in growing together.

This listing reflects an immediate job opening. We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.