HVAC Controls Service Technician

We are seeking a self-motivated candidate to lead our business in the Medicine Hat and Lethbridge areas. Our ideal candidate has experience with HVAC control systems, preferably in service. Candidates from other locations who are willing to relocate and have relevant industry experience are also encouraged to apply.

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Here's what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Company vehicle, tools, and equipment provided to complete all jobs.

• Scheduling and management support.

What you will do

Under minimal direction, perform preventive maintenance, repair, installation and/or replacement of HVAC Controls Systems & Equipment, Building Control Systems. Mostly, work will involve Johnson Controls Metasys brand of building automation systems and controls products.

How you will do it

The ideal candidate will have experience programming and/or troubleshooting one or more of the following HVAC Controls brands: Johnson Controls, Honeywell, Siemens, Delta, Distech, Carrier, ALC, and/or Andover.

Experience with BAS communication protocols should include at least one of the following: BACnet MSTP, BACnet IP, N2, P1, Modbus, and/or LON.

Responsibilities include:

• Ensuring all work complies with company policies as well as state, local, and federal legal requirements, while maintaining the highest level of ethics.
• Accurately completing all required company, customer, and service documentation.

What we look for

• High School Diploma or GED

• Adheres to all Johnson Controls and customer safety standards.

• Provides safety leadership and instruction to all Technicians.

• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.

• Recognized as a Leader by peers while being a coach and mentor within the branch.

• Escalation point on technical issues and provides on-the-job training for other technicians.

• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.

• Escalation point from the branch to the technical resource team in Milwaukee for critical issues.

• Viewed as an expert in given field by both employees and customers.

• Assists management with assuring proper field operational disciplines of other Technicians are followed.

• Regularly provides input on development and training needs of the branch.

• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.

• Assists with the identification of material needs required for service delivery.

• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.

• Communicates with customer upon arrival and before leaving the work site.

• Ensures high levels of customer satisfaction.

• Meets regularly with customer to become familiar with operating problems.

• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.

• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.

• Provides consultant level services for customers related to building system repairs and enhancements.

• Ensures ultimate customer satisfaction levels with assigned customers

• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.

• Completes all training and certifications as required by the company.

• Bachelor’s Degree

• At least 3 years of experience

HIRING HOURLY RANGE: $38-51 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at