Servicenow Discovery and CMDB developer

Job Description

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We are seeking an experienced ServiceNow Discovery and CMDB Developer with deep, hands-on experience across ServiceNow ITOM and ITSM modules. This role will be responsible for designing, implementing, and maintaining ServiceNow Discovery and CMDB solutions across Sun Life’s infrastructure estate. The ideal candidate combines ServiceNow development expertise with strong infrastructure knowledge (network/server/cloud). This role ensures accurate and complete population of the CMDB through scheduled discovery, pattern development, and reconciliation, covering on-premises servers, network devices, cloud platforms, and containerized environments.

What you will do:

• Design, develop, and implement solutions within ServiceNow for Discovery and CMDB modules
• Configure and troubleshoot ServiceNow Discovery, including MID Server setup, credentials management, probes, sensors, and schedules
• Develop and maintain integrations between ServiceNow and other systems (REST APIs, SFTP, Graph Connectors, import sets, transform maps)
• Create and optimize workflows, business rules, and scripts to automate asset and discovery processes
• Implement and maintain the CMDB to ensure accurate, up-to-date IT asset and configuration information
• Develop custom reports and dashboards to provide asset visibility and management insights
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Conduct thorough testing of developed solutions, including Automated Test Framework (ATF) scripts
• Provide technical analysis and recommendations to improve Asset, Discovery, and CMDB processes
• Troubleshoot production and test issues; perform root cause analysis and resolution efforts
• Assure quality, security, and compliance requirements are met for supported areas
• Adapt to change quickly and adjust work accordingly in a positive manner
• Document development work, system designs, and operational procedures

What you need to succeed:

• Bachelor’s degree in computer science or equivalent industry experience
• 5–8 years of ServiceNow experience, with at least 3 years hands-on in Discovery and CMDB
• Strong understanding of ServiceNow Discovery administration (probes, sensors, MID Server, credentials, schedules)
• Experience with CMDB fundamentals (CSDM, CI classes, relationships, deduplication, data quality)
• Knowledge of Identification and Reconciliation Engine (IRE) and Discovery Patterns
• Infrastructure knowledge: networking fundamentals (IP, DNS, ports, firewalls, SNMP, WMI, SSH), Windows/Linux server basics, virtualization, cloud platforms (AWS), containers (Docker/Kubernetes)
• Experience designing and supporting enterprise integrations with ServiceNow
• Excellent problem-solving skills and ability to analyze complex situations
• Strong analytical and technical skills
• Excellent communication and collaboration abilities
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to high-quality deliverables
• Adaptability and willingness to learn new technologies and processes

Preferred Skills & Certifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for Discovery (CIS-Discovery)
• ITIL foundations and understanding of Configuration Management processes
• Experience with Flow Designer, and Service Catalog
• Scripting (JavaScript, Python, PowerShell) for automation and CMDB hygiene
• Familiarity with Service Mapping and CI relationships

Soft Skills:

• Strong communication and collaboration skills; able to work with technical and business stakeholders
• Analytical mindset with a focus on problem-solving and continuous improvement
• Adaptability and flexibility in a fast-paced, evolving environment
• Attention to detail and commitment to delivering high-quality solutions
• Ability to manage multiple priorities and work independently

What’s in it for you:

• We’re honored to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.