Technicien Services Digitaux/ Digital Services Technician

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

Primary Duties and Responsibilities:

• Utilize advanced analytics and artificial intelligence systems to optimize buildings.
• Responsible for servicing assigned equipment and projects and ensuring customer satisfaction.
• Use hand tools and interpret drawings, plans, and specifications to diagnose and perform repairs.
• Analyze, diagnose, and repair customer systems and equipment.
• Perform preventive maintenance, site reconnaissance, replacements, and modifications as needed or requested by customers.
• Prior to work and repairs on-site, review equipment layout, anticipate difficulties, gather necessary materials, and coordinate work as needed.
• Represent the company by serving as direct contact with customers.
• Provide training to customers.
• Provide sales leads to account managers.
• Identify parts to order for jobs and timing for placing orders.
• Document material, parts, work, and all costs associated with each task and return unused resources.
• Provide documents and reports within prescribed deadlines.
• Keep knowledge up to date on installation, maintenance, operation, service, and repair of Trane products with ongoing training provided by Trane.
• Read and interpret specifications, drawings, and product and building designs.
• Provide technical support to customers.
• May be required to supervise apprentice technicians.
• Occasionally travel with overnight stays may be required.
• Must be available for overtime and/or weekend work as needed.
• Other duties may be assigned.

Required Qualifications:

• Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
• Strong communication skills.
• Mathematical aptitude.
• Reasoning ability.
• Driver's license.

Physical Efforts:

The physical efforts described below represent the efforts required when performing tasks related to the position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks.

The position holder must frequently stand and walk, use hands to feel and manipulate, speak, and listen. They may occasionally walk, reach, bend, kneel, squat, or crawl. They may also occasionally sit. They regularly lift and move objects weighing up to 10 pounds, frequently lift objects weighing up to 40 pounds, and occasionally lift objects weighing over 40 pounds. This position requires the ability to see up close, far away, and around oneself, distinguish depth and colors, and focus.

Work Environment:

The work environment characteristics described below represent those encountered by employees when performing tasks related to their position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks.

This position requires working outdoors, in mechanical rooms, and potentially in extreme conditions and temperatures. During the course of duties, the employee is often exposed to moving mechanical parts, heavy equipment, precarious and elevated locations, wet conditions, airborne vapors and particles, vibrations, and risks of electrical shocks (high voltages). They may occasionally be exposed to toxic or caustic chemicals. The noise level in the work environment is typically high.

Annual Base Salary Range or Hourly Base Pay Range:

$76,506.66 - $106,644.99

Compensation Type:

Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.