AI Ops Lead

AI Ops Lead

Who We Are

JUDI.AI helps small business dreams come true by making it easy for lenders to say “yes” to small business borrowers. Through sophisticated algorithms and predictive modelling, our platform enables lenders to adjudicate loans quickly and accurately—ensuring small businesses get access to the capital they need to grow.

We are a fast‑growing company focused on practical innovation, strong execution, and meaningful impact across financial services operations.

Role Summary

The AI Ops Lead is accountable for reengineering and replacing business processes with AI‑enabled workflows across G&A and customer‑facing operations. This role focuses on turning manual, repetitive, and decision‑heavy work into standardized, AI‑augmented operating systems that improve speed, quality, and cost.

What You’ll Do

• Map and redesign end‑to‑end workflows across Finance, HR, Legal, RevOps, Customer Operations, and Compliance to remove manual steps and decision bottlenecks using AI.

• Build and deploy AI‑enabled workflows using off‑the‑shelf AI tools, agent platforms, automation, copilots, document intelligence, and workflow orchestration tools.

• Create reusable AI playbooks, including prompts, agent instructions, SOPs, exception handling, and human‑in‑the‑loop approval patterns.

• Own adoption and change management: train teams, drive behavior change, and embed AI into daily work—not as pilots, but as production systems.

• Establish governance for business AI, including data handling, permissions, audit trails, risk controls, and quality checks aligned with company policies and compliance needs.

• Measure outcomes such as cycle‑time reduction, error rates, capacity freed, customer impact, and ROI—then iterate continuously.

What Success Looks Like (First 6–12 Months)

• A prioritized pipeline of high‑impact processes with clear ROI cases.

• Multiple production workflows redesigned with AI and measurable capacity gains.

• Consistent standards for safe and effective AI use across business functions.

• High adoption of AI‑enabled workflows with low rework and strong business confidence.

Qualifications

• 6+ years’ experience in operations, business systems, process improvement, RevOps, FP&A, compliance operations, or transformation roles.

• Demonstrated success simplifying and automating workflows using structured systems thinking (e.g., Lean, Six Sigma, BPMN, or equivalent).

• Hands‑on experience applying AI in business processes, including LLMs, copilots, agentic workflows, document automation, and knowledge retrieval.

• Strong stakeholder leadership skills with the ability to influence executives and frontline teams and translate ambiguity into execution.

Nice to Have

• Experience in regulated environments such as financial services, SOC 2, or privacy‑heavy operations.

• Familiarity with business tooling ecosystems (CRM, ticketing, HRIS, finance systems, document management) and how processes flow across them.

Other

• We offer competitive compensation, benefits, and a flexible work environment.

• This role is based in Canada and supports a hybrid / remote‑first working model.

• Please note this position is not restricted solely to the responsibilities listed above. Job scope and responsibilities may evolve as the company grows.

JUDI.AI is an equal opportunity employer committed to building a diverse and inclusive team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.