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Reimagined Parking
Valet / Jockey Parking Attendant - Downtown OttawaReimagined Parking • Ottawa, ON, Canada
Valet / Jockey Parking Attendant - Downtown Ottawa

Valet / Jockey Parking Attendant - Downtown Ottawa

Reimagined Parking • Ottawa, ON, Canada
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job DescriptionDescriptionLocation: Downtown Ottawa Central
Shifts: Days, evenings, weekends and overnight shifts available.
Required - Full G drivers License

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.
Key Responsibilities
  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates.


Skills, Knowledge and Expertise
  • At least 18 years of age
  • Valid driver’s license FULL G required.
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred


Benefits(Full Time or Part Time)

  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
  • Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
  • Short-Term Disability (STD): Income protection when you need time to recover.
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
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Valet / Jockey Parking Attendant - Downtown Ottawa • Ottawa, ON, Canada

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