Customer Success Representative

Who- the Organization:

Our Delta-based client is a successful and well-established manufacturer known for producing high-quality products and fostering a strong, people-first culture. For over 10 years, they have built a reputation for valuing their employees, encouraging collaboration, and celebrating team successes. Employees enjoy a supportive, team-oriented environment where contributions are recognized and career growth is encouraged.

What- the Role:
On behalf of our client, SWIM is recruiting for a Customer Success Representative who will report directly to a passionate and supportive Manager, Customer Success. This role is ideal for someone who enjoys helping customers, solving problems, and being part of a collaborative team environment.

• Deliver an exceptional customer experience that builds long-term customer loyalty.
• Respond promptly and professionally to customer inquiries via email, phone, and web chat while meeting defined service standards.
• Maintain a friendly, empathetic, and solutions-focused communication style.
• Serve as the first point of contact for customers, representing the company’s commitment to quality service and support.
• Collaborate with internal teams to ensure customer requests are directed to the appropriate departments such as technical support, sales, or field service.
• Assist with order entry and service coordination when required, ensuring accurate and efficient processing.

Who- the Candidate:

Our client is seeking a motivated, proactive, and organized individual who thrives in a customer-facing environment. This is a great opportunity for someone looking to build a long-term career with a stable and growing company that offers opportunities for professional development.

The ideal candidate has strong communication skills, a positive attitude, and a genuine passion for helping customers. Candidates should be detail-oriented, able to manage multiple priorities, and comfortable working in a fast-paced team environment.

• 1–3 years of experience in a customer service or customer support role
• Strong communication skills, both written and verbal.
• Positive, collaborative attitude with the ability to work effectively across teams.
• Strong customer service mindset with a genuine desire to help customers and solve problems.
• Ability to manage multiple tasks while maintaining strong attention to detail.
• Professional, diplomatic, and confident when interacting with customers and colleagues.
• High school diploma required; an associate’s or bachelor’s degree in business, communications, or a related field is considered an asset.
• Strong computer skills, particularly with Microsoft Office.

Where:

Delta, BC. This is a full-time in-office role, Monday to Friday from 8:00 am – 4:30 pm. This opportunity is well suited for candidates living in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

How Much:

Competitive base salary commensurate with experience and qualifications, likely in the range of $50,000 – $60,000.

In addition, employees will be eligible for:
• Paid vacation.
• Health benefits.
• Bonus incentives.

When & How to Apply:
This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can.

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