Service Officer III - 57671

We are seeking five highly organized and adaptable Service Officers III to join our National Shared Services group. In this essential back-office role, you will provide high-level administrative support to our claims business partners. You will be responsible for managing a high volume of incoming inquiries and requests at both a national and regional level, ensuring accuracy, speed, and professionalism in every task.

As a Claims Support Administrator, you play an integral role in maintaining operational effectiveness. You will research information, manage digital and physical correspondence, and use specialized software (such as Claim Centre) to support the needs of a large, collaborative team of 65 members nationwide. This role requires a high degree of "due diligence" to mitigate risks while meeting strict Service Level Agreements (SLAs).

This is a contract position running until the end of the year, with strong potential for extension or permanent conversion based on performance and business needs.

Work Location: 100% Onsite (Hybrid is not an option for this role).

Markham
Burlington
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Overtime may be required based on volumes).
Start Date: May 4, 2026.


Advantages
Collaborative Culture: Work within a large, friendly, and team-based environment.

FTE Opportunity: Strong potential for conversion to a permanent Full-Time Employee (FTE) role for top performers.

Professional Development: Gain experience in a high-compliance corporate environment with a structured one-month training period.

Responsibilities
Administrative & Operational Support
Workflow Management: Efficiently manage a multi-tasked environment, responding promptly to internal and external requests.

Data & Documentation: Collect and track data, research information, and perform administrative assignments (mail sorting, distribution, and document preparation) with high accuracy.

Technical Proficiency: Maintain expertise in MS Office (Excel, Word, Outlook) and department-specific systems to provide seamless team support.

Process Improvement: Take the initiative to recommend improvements within your job function to enhance speed and efficiency.

Service Excellence & Communication
Stakeholder Relations: Build strong relationships with internal partners by providing accurate information and managing expectations through clear verbal and written communication.

Confidentiality: Consistently exercise discretion when managing sensitive customer data and confidential correspondence; escalate high-risk issues as needed.

Issue Resolution: Take ownership of administrative hurdles, using problem-solving skills to enhance overall partner satisfaction.

Team Collaboration
Knowledge Sharing: Participate fully as a member of a large national team, sharing expertise and supporting a positive work environment.

Adaptability: Remain flexible in adjusting to changing work priorities and evolving business needs.

Qualifications
Mandatory Requirements
Education: Minimum High School Diploma (Post-secondary degree/diploma is preferred).

Experience: At least 1 year of professional administrative experience.

Software Skills: Working knowledge of MS Office; specifically, the ability to navigate spreadsheets in Excel and manage high volumes in Outlook.

Onsite Commitment: Ability to work 100% onsite (5 days a week) in either Markham or Burlington.

Soft Skills: Exceptional organizational and time management skills, sound judgment, and the ability to absorb and process large amounts of information quickly.

Preferred Qualifications
Industry Knowledge: Previous experience within the Insurance industry.

Technical Speed: Typing skills of 40–60 WPM.

Critical Thinking: Demonstrated ability to investigate issues requiring resolution.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.