AWS Connect Engineer - Python, Node.js, Amazon Connect

Job Description

Job Title: AWS Connect Engineer

Location: Toronto, ON

Work Style: Hybrid – 3 days a week (Tues, Wed, Thurs)

Experience Required: 6–8 years

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? Desirable Skills

• Cybersecurity – Support Process | Techno & Functional Knowledge
  

? Keyword

• ~Cyber Security Support Executive~
  

Skills

• Digital: Python
  
• Digital: Node.js
  
• Digital: Amazon Connect
  

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Role Overview

Contact Center Squad Team is seeking candidates with proven experience designing, building, and deploying Amazon Connect.

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Skillset

• Amazon Connect
  
• Serverless
  
• Lambda
  
• Python / Node.js
  

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Role Description

Contact Flow Development

• Design and build complex, modular Amazon Connect contact flows for voice and chat
  
• Implement queue routing and IVR logic
  

Serverless Backend Engineering

• Develop and maintain backend services using AWS Lambda in both Node.js and Python
  
• Handle data lookups and business logic
  

Conversational AI Integration

• Implement and optimize Amazon Lex (V2) chatbots for natural language interactions within the contact center
  

System Integration

• Build RESTful APIs and webhooks using API Gateway
  
• Integrate Amazon Connect with external systems such as Salesforce, ServiceNow, or internal databases
  

Real-time Data Processing

• Utilize AWS services such as Kinesis, DynamoDB, and S3 to manage:
  • Real-time streams
    
  • Call recordings
    
  • Historical metrics
    

Infrastructure as Code (IaC)

• Deploy and manage cloud infrastructure using Terraform, AWS CDK, or CloudFormation within CI/CD pipelines
  

Requirements
Experience (Years): 4-6 Essential Skills: • Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes. • Handle multiple priorities and assignments with excellence and precision. • Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). • Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications • Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. • Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. • Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. • Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. • Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. • Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience. • Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). • Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. • In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. • Excellent problem-solving skills and attention to detail. • Strong communication and teamwork abilities. • Experience supporting 24/7/365 customer facing applications at enterprise scale. • Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. • Proficiency in scripting and automation (e.g., Python, Bash) a plus. • Relevant certifications (e.g., CISSP, CEH) are a plus but not required.