Supervisor, Food & Beverage

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for 2 talented individuals to join our PNE Food & Beverage Team, who will work under the direction of the Food & Beverage Managers and Assistant Managers. They will assist with the staffing and operation of PNE food concessions, bars, catered events and other functions taking place on site at the PNE. The PNE fosters a challenging, dynamic and rewarding environment, and you will be surrounded by other committed and passionate team members striving to be the best. Join us and take part in putting together a number of exciting and impactful events that will leave lasting memories for our guests!

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as a Supervisor your primary accountabilities will be to:

• Assist with the planning and execution of PNE food concessions, bars for year-round events and Playland
• Actively ensure that all guest requirements are met and follow-up with guest issues or concerns
• Assist with the management, training and scheduling of a large complement of frontline seasonal employees and part-time event-based staff
• Assist with inventory administration including but not limited to ordering, receiving, and inventorying food and beverage products.
• Ensure all food and beverage outlets are well-maintained and that staff are working safely and in compliance with corporate policies.
• Enforce both corporate and internal Food & Beverage departmental policies, including FOODSAFE guidelines, OH&S regulations and all applicable legislation and company policies.
• Act as a role model; provide guidance, leadership and management for direct reports and performance manage staff throughout employment.
• Assist in ensuring that all operating equipment and supplies are properly cared for, stored and secured.
• Perform other related F&B duties as required.

What else?

• Must have previous experience in a supervisory role within the Food & Beverage Industry; previous experience in a reputable, high volume venue setting is considered an asset.
• Must have successful completion of Grade 12; post-Secondary education in a related field is considered an asset.
• Must have Food Safe Level 1 and Serving it Right.
• Must have knowledge of food & beverage/food outlet operations, and all applicable quality, hygiene and liquor licensing legislation, regulations and standards.
• Must have experience with billing and cash reconciliation duties.
• Excellent leadership and people management skills to effectively motivate team members and address performance concerns with staff.
• Must have a proven track record of implementing and maintaining superior guest service standards.
• Strong administrative capabilities including strong working knowledge of Microsoft Office applications, POS systems and electronic and hard copy file management.
• Ability to remain calm under pressure and effectively manage various situations involving clients and staff.
• Ability to foster effective working relationships with peers, subordinates, tenants, clients, and other external contacts.
• Must be available to work a part-time event-based schedule which will include various extended workdays, late nights and weekends.
• Successful candidates must undergo a Criminal Record Check.

Who are you?

• An effective leader
• Proactive
• Problem solver
• Excellent time-management skills
• An advocate for excellent guest service

Where and when to APPLY?

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.