Merchandising Manager

Job Description

Retail, Displays & Events

We are looking for a Merchandising Manager to lead the operational performance and evolution of our retail and event merchandising environments. This role requires someone who can bring structure, improve processes, and ensure merchandising initiatives are delivered efficiently and generate measurable business value. The right candidate will focus on building scalable systems, increasing speed of execution, and ensuring strong collaboration across teams.

You act as the central driver of cross-department collaboration, bringing together Sales, Creative, Events, Production, and Logistics to align priorities, remove roadblocks, and ensure merchandising initiatives are delivered efficiently and on brand. You will oversee the team responsible for designing dealer displays, outdoor merchandising environments, and event installations. Working closely with the Creative Lead and Project Manager, you will ensure merchandising initiatives are delivered on time, operate efficiently, and support the broader brand and marketing strategy.

This role sits at the intersection of operations, strategy, and execution, requiring someone who can build strong processes, improve team performance, and drive measurable results.

Key Responsibilities

• Build operational structure and scalable processes
  • Establish clear workflows and operational standards for merchandising initiatives from planning through installation
  • Improve the speed and efficiency of merchandising execution across dealer environments and events
  • Implement systems and dashboards to track progress, workload, and operational performance
  • Identify bottlenecks and continuously optimize the merchandising process
• Improve delivery speed and operational performance
  • Work closely with the Project Manager to ensure merchandising initiatives move efficiently through the project pipeline
  • Ensure merchandising programs are delivered on time and with strong operational discipline
  • Standardize merchandising packages and processes to improve consistency and efficiency
• Ensure merchandising investments deliver measurable value
  • Analyze merchandising costs, budgets, and return on investment across display programs and installations
  • Develop reporting tools and dashboards that provide visibility into performance and financial impact
  • Identify opportunities to improve efficiency and maximize the impact of merchandising investments
• Drive adoption of dealer merchandising programs
  • Support the rollout and implementation of merchandising programs across the dealer network
  • Ensure merchandising initiatives support product launches, dealer engagement, and marketing initiatives
• Lead and manage the merchandising team
  • Manage and mentor a team of drafters and landscape architects responsible for designing, producing merchandising plans and installation documentation
  • Ensure clear priorities, accountability, and strong performance across the team
  • Foster effective collaboration with Creative, Merchandising Operations, Project Management, Marketing, and Sales teams

How will success in this role be measured?

• Merchandising Time to Serve – Speed of delivering merchandising programs from concept to installation
• ROI on Merchandising Investments – Financial performance and efficiency of merchandising initiatives
• Cross-Team Collaboration Ratings – Effectiveness of collaboration with Creative, Project Management, and Marketing teams
• Adoption Rate of Dealer Merchandising Programs – Dealer implementation and uptake of merchandising initiatives
• Number of Merchandising Environments Upgraded – Rollout of new merchandising standards across the dealer networkTop of FormBottom of Form

Qualifications

• Bachelor’s degree in Business, Operations Management, Marketing
• 10+ years of experience in merchandising, retail environments, experiential programs, or a similar operational role
• 5+ leading or mentoring
• Proven experience managing end-to-end merchandising or display programs across multiple locations
• Experience leading cross-functional projects involving Creative, Production, Marketing, and Sales teams
• Experience managing teams (designers, drafters, architects, or production roles)

Additional Information

Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.