Incident Manager

The focus will be on enabling and implementing ServiceNow functionality for Incident management. This will take skills/experience of ServiceNow tooling and process improvement (coaching, training, documenting, etc)

Required Qualifications

Bachelor’s degree or equivalent experience.

8+ years of experience in IT operations, service management, or systems/process analysis.

Proven experience leading Incident Management process improvements.

Strong knowledge of ITIL v4 Incident Management and related practices.

Demonstrated success automating operational processes.

Ability to work independently and influence across teams.

Preferred Qualifications

ITIL v4 certification.

Six Sigma or continuous improvement training.

Hands-on experience with ServiceNow Incident Management.

Experience with incident communication and collaboration tooling.