Technical Service Representative

Sandvik Mining is seeking a

Rock Tools Technical Service Representative

Location Western Canada

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Technical Service Representative. The successful applicant will be responsible for service and technical support/testing of rock tool products offered, to ensure customer satisfaction and loyalty and to support key sales strategies and objectives. A key aspect of this role will be the management and execution of technical service programs for external and internal customers. This will include product demonstration and testing, product performance investigations and training of customer and Sandvik personnel.

Do you have technical experience and are interested in working in the mining industry? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Work as part of the account team to support sales objectives and strategies.
• Provide technical service and support to all accounts.
• Conduct product testing and site visits to proactively monitor product performance and application.
• Investigate product performance issues.
• Provide training and mentoring to customer and company personnel into best practices in the application of rock tools.
• Provide written summary reports for all onsite visits, testing and product investigations.
• Liaise with Sandvik product support and specialists to address customer requirements.
• Effectively communicate all account activities and concerns to the sales and account management team.
• Work with the Tools Sales and Service Representatives and Account Managers to develop and execute the customer account plans.
• Build long-term relationships with customers in assigned territory.
• Liaise between Customers and SMRT to ensure all issues are settled in a timely manner.
• Provide the Company with regular status reports on business activities, opportunity development and overall satisfaction of the Customers base.
• Stay current with industry developments, competitive offerings and issues affecting sales and customers.
• Continue to grow in technical expertise of SMRT through ongoing training and communications with product specialists and support teams.
• Provide leadership in the introduction of new SMRT products and provides direction on product selection that is best suited to the customers’ site-specific conditions.
• Other duties as assigned.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Secondary School Diploma
• Post-secondary education in a technical field is an asset
• Minimum 3 years’ experience in a related industry
• Knowledge of the relevant industry and ability to develop knowledge of customer business processes
• Excellent communication skills (written and verbal)
• Strong computer skills: MS Office (Word, Excel, Power Point and/or Access)
• Valid driver’s license with a safe driving record
• Ability to travel as required up to 50% within the assigned territory

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.