Business Analyst, Student Financial Services

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

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Post End Date:

April 11, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Manager, Student Financial Services& A/R, the Business Analyst analyzes the daily activities of the financial services department and serves as a resource person for the department and other Brock departments, basing answers on policies of the department and University, and knowledge of the University management information systems. The incumbent also takes the lead role in the monitoring and collection of outstanding student accounts, communicating directly with students and parents, preparing files, and sending past due accounts to theappropriate collectionagency.

TheBusiness Analystwill:

• Research industry best practices and make recommendations for enhancing Brock’s student financial services and accounts receivable practices, including student accounts, non-student receivables, tuition billing, financial aid and awards distribution, credit balance analysis, student refunds, credit risk policies,etc;

• Program the initiation of student assessments and review of charged items; work closely with ITS to resolve issuesin a timely manner;

• Update financial system tablesrequiredfor student assessments each term;

• Set-up systems toassistin the accounting of special programs;

• Run and analyze monthly interest chargesand run and close year end;

• Conduct research and analysis on tuition computer system when coding causes problems with student accounts; test/open/close student financial history;

• Plan and communicate important dates for Assessment/Notification/Payment Due/Interest/Withdrawal Dates;

• Develop and update testing protocols to ensure for proper T2202andT4A tax forms;

• Calculate and process manual adjustments to reflect changes and exceptions processed by the Office of the Registrar and Enrolment Services (ORES), Housing Services, the Co-Op office, IELP, etc.;

• Notify and track all students with outstanding accounts to collect as much tuition as possible in house before sending it to the collection agency for collections;

• Track issues, including student assessment calculation errors, incorrectly processed accounts, service challenges, escalation, and collections/legal recourse;

• Enforce policy of no further registration untilpreviousbalance is paid;

• Arrange joint meetings withORESto resolve common issues;

• Keep other departments informed of changes in Accounts Receivableprocedures andStudent Finance Office policies;

• Prepare PowerPoint presentationsand attend Open House, answerquestions for studentsand parentsregardingtuition, ancillary fees, withdrawal fees, payment methods,deadlinesand student accounts in general;

• Train students, studentstaffandBrock CentralstaffregardingStudent Account Receivables.

KeySkills andExperience:

• ABachelor’sdegree in a related field;

• Accounts receivable, collections, or banking experience in a large organization, preferably educational, publicsectoror broad servicesectorcustomer experience;

• Demonstrated knowledge of large database systems, including knowledge of queries;

• Ability to input data with speed and accuracy;

• Ability to explain the Accounts Receivable system to others with clarity;

• Strongworking knowledge of Excel andMS Office programs;

• Ability to develop andmaintainwebsites;

• Solidunderstanding of accounting to recognize the impact of adjusting entries;

• Knowledge of privacy legislation and how it applies to the university environment;

• Ability to remain calm, factual, and neutral in all interactions and consistently implement university policies;

• Understandingall oftheStudent Accounts and Financial Aiddepartment staff functions.

• Ability to communicate effectively with students, parents, sponsoring agencies, andother partners;

• Excellent customer service, diplomacy, and conflict resolution skills;

• Use of judgement and creative thinking to make suggestions and decisions for dealing with complicated student accounts.

Preferred or Asset Skills:

• Knowledge of Brock’s Student system and other areas of the university.

SalaryandTotal Rewards:

• Job GradeK, Salary Scale ($61,286-$99,384);

• Target Hiring Range:$61,286-$67,000

• Thisis a permanent position thatincludes:

• Health & Dental Benefits:Comprehensive extended health, dental, and vision coverage.

• Pension Plan:Enrollment eligibility in the Brock University Pension Plan.

• Vacation:Up to 3 weeks per year, in addition to university holidays.

• Flexible Work Arrangements:Hybrid work schedule available.

• Professional Development:Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitmentprocess, as outlined in ourand consistent with the requirements of the Ontario Human Rights contact if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting .