Survey Planning Coordinator

What you will do

Reporting to the Assistant Director, the Survey Planning Coordinator will manage deliverables for our business and consumer surveys, including coordinating our surveys, understanding priorities and timelines, creating and maintaining a calendar of tasks, and working with the Regional Directors to ensure tasks are complete and risks controlled. In collaboration with the Assistant Director and a second Survey Planning Coordinator, you will create strategies, plans and procedures to achieve those goals.

Specifically, you will:

• Take accountability for reaching the recruiting targets for the Business Outlook Survey and Business Leaders’ Pulse. This is achieved through a combination of direct outreach (around 30% of the Survey Planning Coordinator’s time) and coordinating the work of others.
• Explore and adopt AI tools (e.g., Generative AI, Agentic AI) to enhance efficiency, accuracy, and decision-making.
• Direct panel outreach including generating leads using various databases and other sources, verifying leads by phone calls or other methods, sending emails to leads and following up by phone with those who do not respond.
• Plan, coordinate, and monitor the work of the panel coordinators (made of research assistants, executive administrative assistants, survey analysts and students).
• Work with survey recruitment datasets and dashboards to analyze, interpret, and document trends in a timely manner, and develop charts to effectively communicate findings.
• Bring a strong attention to detail and proven ability to successfully juggle changing priorities and multiple responsibilities in a deadline-focused setting.
• Communicate fluently in both official languages.

In addition, you will:

• Create and update documentation and conduct training of panel coordinators.
• Create and allocate lists of potential leads and follow-up activities, adjusting at any time to ensure the overall objectives are achieved.
• Verify the work of panel coordinators, correct errors and provide feedback to maintain a high quality of leads and maximize the response rate for our surveys.
• Manage and update various contact databases and reports related to our panels.

Nice-to-have:

• Knowledge of survey and analysis tools, such as Qualtrics and Microsoft Power BI.
• Knowledge of Bank’s tools and policies

What you need to succeed
You are an organized person who has the ability to multi-task and make sound decisions and recommendations. You are flexible, self-motivated and take initiative. You possess strong written and verbal communication skills. You have experience in project management as well as knowledge of operational deadlines, requirements and policies. You have strong technical skills with the Microsoft Suite. You have the ability to maintain accuracy and provide special attention to detail, even as priorities change and urgencies intervene.

Your education and experience
The position requires a college degree, 2 years of relevant experience or an equivalent combination of education and experience may be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• • Salaries are based on qualifications and experience and typically range from $66,179 to $77,858 (job grade 13)
  • The Bank offers an incentive for successfully meeting expectations at 3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.