IT Technician, User Support

Job Description

From its office in Calgary, CIMA+ is looking for an IT Technician, User Support who will provide on-site and remote support for all CIMA+ offices. Working closely with the IT team and with the required supervision, the IT Technician will be responsible for providing technical support to users experiencing difficulties with hardware and applications.

By joining our team, the chosen person will have the chance to develop in a professional and stimulating environment, encouraging involvement in projects that may call upon their areas of expertise and interest.

Given the nature of the work, on-site work will be prioritized, but there will be the possibility of alternating remote work, while maintaining a technical presence at the workplace with the team.

Main Responsibilities

• Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices
• Handle first-level remote support calls with the dedicated hotline
• Participate and get involved in tasks related to the IT inventory (setting up new stations, rotations, updates, equipment relocation, inventory, etc.)
• Configure, install, and support equipment such as printers, photocopiers, and other peripherals
• Create, capture, and process requests with the ServiceDesk ticketing system
• Maintain good communication with colleagues and clients
• Other tasks and responsibilities may be added as the employee evolves within the IT services team

Qualifications

• College diploma in computer science or equivalent
• Five (5) years of experience in user support
• Proficiency in Windows 11, AD, and basic understanding of SCCM
• Good knowledge of Microsoft 365 support and its cloud applications
• Ability to prioritize and manage time effectively
• Good learning ability and strong customer service approach
• Ability to work autonomously within a team and with minimal supervision
• Ability to establish priorities and manage time effectively
• Adopt a respectful and professional attitude towards clients and colleagues
• Excellent analytical and problem-solving skills
• Demonstrated experience in troubleshooting technical computer problem

Why choose CIMA+? Because we offer you:

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week
• Employee and Family Assistance Program
• Retirement Savings Plan (RRSP) with up to 4% employer contribution
• As an employee-owned company, an annual opportunity to purchase shares for all employees
• Flexible work schedule in a hybrid work mode
• Work/Life balance policy across Canada
• 3-5 weeks of vacation, based on years of relevant experience

Additional Information

At CIMA+, we recognize the richness and diversity of each individual’s experience. Compensation for this role is therefore based on the candidate’s experience, skills, and qualifications, while maintaining internal equity. The level and associated salary may vary depending on the candidate’s profile.

CIMA+ uses an applicant tracking system that includes an automated match score feature. However, this score is not used to screen, assess, or select applicants. All hiring decisions are made through human review.

Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status or background, etc.).​

In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.​

Accommodations are available on request. Your Business Partner will process your request.

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