Learner Specialist

Role Responsibilities

Are you looking for your next challenge? If you have strong customer service experience, a solid background assessing individuals for programming, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong human relations and computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Employment Connections service team, you will share responsibility for supporting Albertans whose employment was impacted by tariffs. This includes assisting Albertans towards realizing their action plan goals, through the connection to employment skills training or other support services.

In this role, you will frequently interact with clients by telephone, complete assessments, and utilize several computer applications and systems simultaneously. You will monitor and support Albertans while they participate in training interventions. In order to be successful in this role, you will need to be able to connect to clients, have knowledge of the programs and services offered by Jobs, Economy, Trade and Immigration and other Government of Alberta ministries and be skilled in assessment, critical thinking, conflict resolution and active listening.

Responsibilities involve the following:

• Assessing client’s needs, referring them to appropriate interventions and documenting interactions in multiple computer systems.
• Advising clients of their training and support options.
• Supporting contracted service providers who provide training and employment programs to Albertans.
• Approving requests for training.
• Providing training to contracted service providers.
• Collaborating with Contract Services Coordinators to ensure successful delivery of contracted programs.