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user support technician
user support technicianEdge Acoustics Ltd. • Langley, BC, CA
user support technician

user support technician

Edge Acoustics Ltd. • Langley, BC, CA
3 days ago
Job type
  • Full-time
  • Permanent
Job description
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • Tasks

  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide problem-solving services to network users
  • Install software and hardware and configure operating system software in preparation for testing
  • Troubleshoot problems related to equipment
  • Health benefits

  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
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User support technician • Langley, BC, CA

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