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Client Care Representative (Full-Time) - Kelowna BC
Client Care Representative (Full-Time) - Kelowna BCHandyman Connection of Kelowna • Kelowna, BC, Canada
Client Care Representative (Full-Time) - Kelowna BC

Client Care Representative (Full-Time) - Kelowna BC

Handyman Connection of Kelowna • Kelowna, BC, Canada
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Client Care Representative (Full-Time) Kelowna British Columbia

Handyman Connection of Kelowna is a well-established, locally owned family business providing home repair and renovation services Vernon to Penticton. We are growing and looking to add a Client Care Representative to support our office, customers, and team of skilled craftsmen.

Were looking for someone who is not only excellent with customers, but also comfortable making independent decisions and keeping things moving when management is busy or off-site. If you enjoy being the go-to person, this role is for you.

What Youll Get

$21$23/hour starting wage (based on experience)

Supportive training and onboarding

Positive, family-oriented workplace

Consistent daytime schedule (no evenings or weekends)

What Youll Do

Provide friendly and professional customer support

Schedule appointments and coordinate projects

Manage billing, follow-ups, and office tasks

Prioritize multiple tasks in a fast-paced environment

Use good judgment to resolve issues independently

What You Bring

35 years of experience in customer service or office administration

Strong communication skills (phone and written)

Good Microsoft Office and computer skills

Ability to stay organized and self-directed

Positive attitude and willingness to pitch in

What We Offer

$21.00$23.00/hour starting wage (depending on experience)

MondayFriday, traditional business hours

Small, professional office with a family-friendly atmosphere

Comprehensive training and ongoing support

Benefits after the probationary period

Business-casual environment

Key Responsibilities

Deliver exceptional, friendly customer service

Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable

Coordinate schedules, manage job tracking, and support staff and customers

Handle billing, follow-ups, communication, and project coordination

Manage multiple priorities in a fast-paced setting

See small projects through from intake to completion

Qualifications

35 years experience in customer service, office administration, or call-centre environments (required)

Strong verbal and written communication skills

Confident with Microsoft Outlook, Excel, Word, and CRM systems

Positive, professional, people-oriented personality

Strong independent judgment, ability to resolve issues without escalation

Experience in home improvement or trades (asset, not required)

If youre looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Kelowna.

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Client Care Representative (Full-Time) - Kelowna BC • Kelowna, BC, Canada

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