Senior Business System Analyst | Digital Retail Solutions | Hybrid

We’re hiring a Senior Business Systems Analyst to support the build and evolution of a large-scale digital platform initiative within an enterprise environment. This role sits at the intersection of business and technology, working across multiple systems to design and deliver seamless, customer-focused solutions.

This is not a maintenance role. You’ll be involved from early discovery through delivery and ongoing enhancements, helping shape how digital experiences are built and integrated across platforms.

If you're interested, please send your update resume to kyle.chan@randstaddigital.com & andy.wettlaufer@randstaddigital.com

Advantages
Opportunity to work on a net-new digital platform, not legacy maintenance
High visibility across business and technology teams
Exposure to enterprise systems, integrations, and data flows
Strong long-term ownership, with opportunity to become subject matter expert
Collaborative, team-oriented environment with focus on continuous improvement

Responsibilities
Business Analysis & Solution Design
- Lead end-to-end business analysis activities from discovery through delivery and post-launch support
- Gather, analyze, and document business requirements and translate them into clear user stories and functional specifications
- Define end-to-end workflows, process flows, and system interactions across multiple platforms
- Provide input into solution design, ensuring alignment with business goals and technical feasibility
System Integration & Data Flow
- Work across multiple systems (e.g. CRM, ERP, integrations, identity/access, APIs) to define how data flows end-to-end
- Collaborate with architecture, integration, and development teams to ensure scalable and effective solutions
- Identify dependencies, risks, and gaps across systems and propose improvements
Agile Delivery
- Support Agile delivery by managing backlog, refining user stories, and working closely with Product Owners and development teams
- Participate in sprint planning, backlog grooming, and delivery discussions
- Ensure requirements are clearly defined and understood by technical teams
Stakeholder Management
- Act as a key liaison between business stakeholders, technical teams, and external partners
- Facilitate workshops and discussions to align on requirements and priorities
- Communicate complex concepts clearly to both technical and non-technical audiences
Testing & Implementation Support
- Support SIT/UAT by defining test scenarios and ensuring requirements traceability
- Validate that delivered solutions meet business expectations
- Assist with issue resolution, enhancements, and continuous improvement post-launch

Qualifications
Must-Have
- 6–10+ years of experience as a Business Systems Analyst / Senior Business Analyst
- Strong experience working in enterprise environments with multiple integrated systems
Hands-on experience with:
- requirements gathering
- user stories and backlog management
- process modeling and documentation
- Solid understanding of system integrations, APIs, and data flow across platforms
- Experience working in Agile environments (Scrum / SAFe)
- Strong stakeholder management and communication skills
Nice to Have
- Exposure to platforms such as CRM (e.g. Salesforce), ERP (e.g. SAP), or similar enterprise systems
- Experience with customer-facing digital platforms (web, mobile, or portals)
- Knowledge of identity/access management, data governance, or enterprise integrations
- Certifications such as CBAP, PMI-PBA, or Agile-related credentials

Summary
We’re hiring a Senior Business Systems Analyst to support the build and evolution of a large-scale digital platform initiative within an enterprise environment. This role sits at the intersection of business and technology, working across multiple systems to design and deliver seamless, customer-focused solutions.

This is not a maintenance role. You’ll be involved from early discovery through delivery and ongoing enhancements, helping shape how digital experiences are built and integrated across platforms.

If you're interested, please send your update resume to kyle.chan@randstaddigital.com & andy.wettlaufer@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.