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Position Overview :
Responsible for leading the strategic development and complex execution of visual merchandising programs, encompassing in-store presentation, signage, and fixtures. This role requires rigorous oversight of end-to-end projects, managing robust 3rd-party vendor relationships, strict timeline adherence, and substantial financial spend. Partners cross-functionally to deliver high-quality initiatives and provides agile support across various merchandise categories to meet evolving business needs while driving team performance and process improvements.
Key Responsibilities :
Vendor & Financial Management
- Direct 3rd-party vendor relationships : Lead external partners to ensure strict adherence to project timelines, quality standards, and delivery expectations.
- Manage financial spend : Oversee and allocate the visual merchandising budget, ensuring cost controls, maximum ROI, and overall fiscal responsibility.
- Maintain comprehensive project overviews : Track KPIs and financial metrics to proactively identify roadblocks, implement process efficiencies, and drive cost reductions.
Project & Strategy Execution
- Drive complex end-to-end strategies : Manage merchandising strategies and project milestones in close collaboration with cross-functional partners.
- Support diverse categories : Provide agile visual merchandising support across various merchandise categories as business and project needs dictate.
- Lead project milestones : Oversee comprehensive product line reviews, planning sessions, and proof-of-concept testing.
Visual & Customer Experience
- Elevate the brand : Develop and deliver innovative visual concepts, signage, and merchandising standards that enhance the customer journey.
- Drive design through data : Leverage competitive insights, best practices, and customer feedback to inform highly effective design strategies.
Leadership & Team Development
- Cultivate talent : Lead, mentor, and inspire a high-performing team through targeted coaching, accountability, and continuous engagement.
Competencies : Develops Talent
Plans and Aligns
Communicates
Effectively
Manages Conflict
Collaborates
Drives Results
Skills :
Technical & Software Proficiency
- Design & Rendering : Advanced proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop). Experience with 3D modeling or CAD software (e.g., AutoCAD, SketchUp) is highly preferred.
- Financial & Project Management Tools : Strong proficiency in Microsoft Excel for budget tracking, financial modeling, and ROI analysis. Experience with project management platforms (e.g., Smartsheet, Asana, MS Project) to track vendor timelines and cross-category milestones.
Industry & Operational Skills
- Vendor & Budget Management : Proven track record of negotiating with 3rd-party vendors, managing RFPs (Request for Proposals), and controlling sizable project budgets.
- Fixture & Signage Development : Deep understanding of retail design principles, manufacturing processes, materials, and print production for fixtures and signage.
- Data Analysis : Ability to interpret sales data, consumer behavior metrics, and inventory levels to inform visual merchandising strategies and category support.
- Planogram Execution : Expertise in translating overarching brand strategies into actionable, store-level planograms and visual directives.
Direct Manager / Direct Reports :
- Reports to : Sr. Manager, Visual Merchandising, Fixtures, and Procurement
- Direct Reports : Visual Merchandising team members
Travel Requirements :
50% within the Greater Toronto Area
Physical Requirements :
Ability to visit stores, offices, and vendor facilities as needed
Hybrid Work :
Hybrid role (office + field-based)
Working Conditions : Office, Store, DC
Minimum Education :
Bachelor’s degree (or equivalent combination of education and work experience)
Minimum Years of Work Experience :
- 5 years in a management role (with direct team supervision)
- 2 years of project management experience
Minimum Leadership Experience :
Direct leadership and people management required
Certifications :
Six Sigma, PMP, or Agile certification (asset)
Other Requirements / Assets :
- Visual merchandising experience in a retail environment preferred
- Strong ability to influence without authority across a complex organization
The pay range for this position is between $70,400.00 - $79,100.00