Photo Lab Operations Supervisor

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.


Our Merchandising department at our head office in Richmond BC currently has an opportunity for a:

Photo Lab Operations Supervisor

At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.

The PhotoLab Operations Supervisor is responsible for PhotoLab process efficiencies, PhotoLab financial performance, and team development. This role ensures maintenance is recorded, checklists are followed and software is reviewed and updated to drive sales growth and profitability across the retail network.
This is a leadership role requiring someone who develops process efficiencies, mentor PhotoLab teams, and ensure maintenance and efficient workflows to achieve financial objectives and enhance customer shopping experience.

As with all positions, this person embodies the core essence of the London Drugs Brand Framework by always going above and beyond the expected.


Additional Responsibilities:
Team Leadership & Development:

• Coach and lead troubleshooting of PhotoLab equipment (including but not limited to film processors, printers, presses)
• Establish performance objectives for PPLH (Production per Labour Hour) and monitor to ensure effective use of payroll hours (including mandatory Photo Counter coverage)
• Ensure quality and service levels within the PhotoLab through training, mentoring, and skill development
• Foster a culture of customer focus and financial discipline
• Provide resource support during peak times (Mother’s Day, Father’s Day, Christmas)

Strategy & Planning:

• Ensure the two main pillars (quality and speed of service) are the focus of PhotoLab
• Drive sales growth and margin improvement
• Share insights with Manager, PhotoLab Operations on long-range financial plans including sales, margin, and payroll targets
• Review seasonal displays and events to ensure timely execution
• Evaluate and test new products

Financial Management & Performance:

• Monitor sales, margin, payroll, and profitability in all PhotoLabs
• Monitor financial performance for assigned locations and take corrective action to address

Industry Relationships:

• Attend major trade shows and industry events to identify trends and discover new products
• Stay current on industry developments, competitive activities, and emerging companies

PhotoLab Workflow:

• Review and approve blueprints and lab layouts
• Evaluate productivity and make decisions on item additions, deletions, and replacements

Cross-Functional Collaboration:

• Align with the Manager, PhotoLab Operations and Business Unit Manager, TECH on event strategies
• Work with Marketing on promotional campaigns
• Engage with Store Operations on efficiencies, quality review and effective merchandising
• Influence senior leadership through data-driven recommendations

The successful candidate should possess the following:

• Good communication skills, both written and verbal.
• Adapts easily to change.
• Strong analytical and strategic thinking skills.
• Sound judgment and ability to effectively problem solve as required.
• Ability to work quickly and accurately under pressure.
• Highly organized and able to multitask effectively and work under changing priorities.
• Ability to relate to all levels of personnel.
• Ability to exercise professional judgment, delegate and follow-up.
• Leadership: Builds high-performing PhotoLab teams through clear direction, coaching, and development. Creates accountability while fostering collaboration and innovation. Inspires teams to achieve ambitious goals. Develop future leaders.
• Merchandising Excellence: Demonstrates exceptional product judgment. Creates compelling displays that resonate with customers. Sets high standards for product presentation and event execution.
• Financial Acumen: Manages PhotoLab sales and payroll with discipline and strategic thinking.
• Results Orientation: Drives measurable improvements in sales. Takes ownership of PhotoLabs performance. Responds decisively to challenges and opportunities. Demonstrates persistence in achieving objectives.
• Customer Focus: Makes decisions with deep understanding of customer needs and shopping behaviors. Champions the customer voice in strategic discussions. Evaluates success through the customer experience lens. Builds customer loyalty through compelling assortments.

EDUCATION & KNOWLEDGE:
Required Qualifications:

• Proven track record of leadership with demonstrated success driving sales growth and payroll control
• Deep PhotoLab expertise with strong product knowledge and understanding of customer needs and market dynamics
• Strong financial acumen with ability to manage sales goals, payroll targets and driving sales
• Excellent communication and presentation skills; comfortable presenting to senior leadership and to PhotoLab Managers

Preferred Qualifications:

• Experience with PhotoLab operation and procedures
• Familiarity with data-driven decision-making
• Background in physical retail

If you are a well-organized, self-motivated, individual who has a positive attitude and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

If you are a well organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!


If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.