Claims Assessor - Property & Casualty

Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

The Property & Casualty team is responsible for assisting clients through the claims process from claim opening to claim settlement for Purchase Security, Extended Warranty and Auto Rental Collision/Loss Damage insurance coverages. If you have a strong inclination for Customer Experience, this could be the opportunity for you.

What does your typical day look like?

Reporting to the Team Leader – Property & Casualty, you will be an ambassador for Global Excel as you evaluate and enforce claim benefits and limitations based on a comprehensive understanding of the applicable policy wording, client culture and intent. You will contribute to cost containment efforts by validating claims for authenticity and investigating legitimacy of documentation received to direct the claim to the appropriate process or outcome. You will also have the opportunity to impact the customer journey through direct interaction with clients by phone and email to open claims, ensure their understanding on what information is needed and how to complete a claim submission.

What skills and training do you need?

• Motivated by delivering best in class customer experience;
• College diploma or equivalent, with 1 or more years of customer service experience;
• Excellent verbal and written communication skills in English and French (French and English bilingualism is a requirement);
• Strong decision-making and organizational skills;
• Autonomous, professional and detail-oriented;
• Knowledge of claims assessment is an asset;
• Working knowledge of Microsoft Office application (Word, Excel, Power Point, Access) and the Internet.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Global Excel offers more than a position!

• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefit package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.
• Windsor, Ontario Candidates: base hourly salary scale (24.16 $/hour - 29.83 $/hour ). Relevant candidate experience considered.
• Other locations, salary to be discussed based on geographic differential.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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