AVP Process Improvement

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The AVP Process Improvement is a senior executive responsible for defining leading and scaling a bank-wide process improvement and customer transformation agenda. This role will architect the methodologies tools and operating model that enhance efficiency strengthen risk management improve the customer journey and unlock enterprise-level productivityleveraging advanced automation AI-enabled solutions and industry-leading process-design practices.

This role will partner closely with Fraud KYC Insider Threat and Investigations Technology Data and Risk executives to build a culture of operational excellence. The role will drive the strategic business strategy roadmap and execution of process engineering emerging technology adoption and continuous improvement across high-risk high-velocity environments.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Sets the enterprise vision for process engineering automation and operational excellence; develops the multi-year roadmap aligned to business strategy regulatory expectations and efficiency commitments
• Establishes operating model that scales best-in-class process methodologies (Lean Six Sigma BPM workflow design AI-enabled decisioning) across the organization
• Leads transformation of end-to-end processes across Fraud Operations KYC/CDD Insider Threat Investigations Fraud Claims Billing Disputes and related Financial Crimes functions
• Re-designs workflows to improve quality throughput cycle time customer impact and control strength
• Builds and maintains enterprise standards for process mapping process health monitoring and performance measurement frameworks
• Develops and executes the automation agenda (RPA workflow orchestration business rules machine learning GenAI-powered productivity tools)
• Drives responsible AI adoption in operational processes including alert triage decision automation investigation support and workflow optimization
• Partners with Technology Data and Model Risk to ensure scalable secure compliant deployment of automation and AI solutions
• Applies deep domain expertise across Fraud KYC/CDD and Insider Threat to identify opportunities to modernize control processes reduce risk exposure and lower unit cost
• Establishes metrics KRIs/KPIs and governance to ensure process integrity and regulatory compliance
• Builds customer complaints and analytics process to drive capability and operational improvements
• Champions a culture of continuous improvement across the organization
• Designs and delivers enterprise training programs on process excellence and automation
• Builds a high-performing team of process engineers automation specialists and operational-excellence leaders

Education & Experience:

• 10 years of progressive leadership in process engineering operational excellence or transformation roles (preferably within Financial Services)
• Deep experience in Fraud Operations KYC/CDD Insider Threat/Investigations AML/BSA or other Financial Crimes domains
• Demonstrated success leading end-to-end process redesign across complex highly regulated environments
• Strong expertise in automation technologies (RPA workflow engines decisioning platforms) and AI-enabled productivity
• Proven ability to build and lead large transformation programs with measurable cost productivity and risk-reduction outcomes
• Exceptional influencing skills with senior executives regulators technology leaders and cross-functional partners

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):