Care Team Supervisor

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

Base Salary: $61,000 – $76,000 (Commensurate with Experience)

If you’re a registered RN/RPN, this is your opportunity to step into a leadership role supporting the care team in delivering exceptional service!

The Care Team Supervisor (CTS) is a fundamental role that provides essential leadership and oversight of a dedicated geographical team of PSWs and Care Team Scheduling Coordinators ensuring to provide top-notch care and support to our clients. CTS responds to escalated client or PSW issues that may involve joint visits with clients, families, and funders. The role combines both nursing clinical expertise and operational/systems proficiency to enable positive outcomes for both clients, service providers, office staff and funders. #LI-MD1

Key Areas of Accountability

VHA's Care Team Supervisors are required to do the following tasks, but not limited to:

• Leads a team of Personal Support Workers, Personal Support Coaches, and Care Team Scheduling Coordinators.
• Accountable for all Performance Management activities including performance appraisals, coaching, mentoring, and developing staff. Implements progressive disciplinary action as required.
• Listens and addresses clients and families concerns and conveys understanding and commitment to explore solutions and options.
• Monitors operational performance and key performance indicators to assist with operational decision making.
• Supports QI projects and process improvements.

Required Qualifications:

• RN or RPN with CNO registration in good standing.
• Membership in professional associations an asset (RNAO, RPNAO, CNA Certification).
• Minimum of 3 years experience in community health preferred.
• 2 to 3 years of supervisor experience in health care strongly preferred.
• Knowledge of the Occupational Health and Safety Act, relevant government legislation including Employment Standards Act, the Ontario Human Rights Code, PHIPA.
• Computer literacy (i.e., Power BI) and Microsoft Office applications skills required.
• Familiarity with GoldCare client management program an asset
• Proven skill with data informed decision making and report analysis.
• Valid driver’s license and use of a car on the job is a requirement.
• Weekend and after-hours commitments are required.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I