Senior Manager, Pricing Business Process Owner, Deloitte Global Consulting Services

Job Type: Permanent
Work Model: Remote
Reference code: 132934
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Ottawa, ON; Vancouver, BC; Victoria, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Professionals currently in a Deloitte Global role may be considered for this position, regardless of their US location.
The Global Pricing Business Process Owner is responsible for the strategic direction, product ownership, and program delivery of the Global Pricing Solution (GPS), a critical global platform enabling consistent, transparent, and profitable pricing of cross-border engagements. This role blends Product Management and Program Management, ensuring that business needs are translated into clear product requirements, delivered through strong partnership with technology teams, and supported through change management, training, and operational governance. The role leads a global team that supports member firms, delivery centers, and pursuit teams, providing pricing expertise, platform enablement, and annual rate governance to drive adoption, accuracy, and value realization across the network.

Product Leadership & Strategy

• Own the product vision and roadmap for the Global Pricing Solution, aligning enhancements to business priorities, user needs, and global pricing strategy
• Translate stakeholder requirements into clear, prioritized product requirements and user stories for technical delivery teams
• Partner closely with Deloitte Technology GDAS technical team to guide design decisions, backlog prioritization, testing, and release management
• Ensure the solution continues to enable consistent, comparable, and decision-useful pricing outcomes across geographies

Program & Operational Management

• Lead end-to-end program delivery, balancing competing priorities, timelines, and stakeholder expectations across a global footprint
• Oversee annual rate refresh and rate governance processes, working with member firm finance teams to validate cost and bill rates and escalation factors
• Establish and maintain operating processes, risk management, and dependency tracking to ensure predictable delivery
• Oversee the investment and operations & maintenance (O&M) work done by the Deloitte Technology GDAS team
• Manage the GPS budget (investment, O&M, cloud hosting, etc.).

Team Leadership & Capability Building

• Lead and develop a global, cross-functional team responsible for product requirements, pursuit support, training, and operational execution
• Set clear objectives, performance expectations, and development plans to build deep pricing, product, and stakeholder management capabilities
• Foster a culture of collaboration, continuous improvement, and user-centric delivery

Pursuit & Stakeholder Support

• Provide hands-on support to pursuit teams for complex, time-sensitive pricing efforts, helping teams analyze margins, understand P&L drivers, and align global and local pricing models
• Serve as a trusted advisor to senior stakeholders, including finance leaders, pursuit leadership, and global governance groups

Change Management, Training & Adoption

• Lead global stakeholder engagement, change management and communications to drive awareness, adoption, and effective use of the Global Pricing Solution
• Oversee development and delivery of end-user training, onboarding materials, and ongoing learning sessions for member firms and delivery centers
• Monitor adoption, user feedback, and operational metrics to continuously improve the user experience

About the team

Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.

Enough about us, let’s talk about you

Required:

• Experience leading complex global initiatives with multiple stakeholders and delivery teams
• Demonstrated experience in Product Management, Program Management, or a blended role requiring both strategic ownership and operational execution
• Strong stakeholder management skills, with the ability to influence across geographies, cultures, and seniority levels
• Proven ability to translate business needs into structured requirements and executable delivery plans
• High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open-ended issues with varying stakeholder needs
• Ability to synthesize information and structure this into meaningful solution options or recommendations
• Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization-wide level

Preferred:

• Experience with engagement pricing, commercial modeling, or cross-border financial analysis
• Background in finance, pricing, deal economics, or professional services operations
• Experience supporting pursuit teams or large, multi-member-firm engagements
• Familiarity with enterprise platforms and global governance models

Key Capabilities & Attributes

• Strategic thinker with strong execution discipline
• Deep comfort operating at the intersection of business, finance, and technology
• Clear communicator able to simplify complex pricing concepts for diverse audiences
• Collaborative leader with a global mindset
• Outstanding attention to detail
• Flexibility and ability to pivot work as necessary
• Ability to work well under pressure and act in utmost confidentiality with sensitive leadership information
• Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion
• Can interpret business objectives and drivers to shape initiatives to deliver outcomes that fulfil these business objectives
• Ability to work under constantly changing conditions and tight deadlines
• Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
• Strong ability to communicate across all levels of the organization. Must have demonstrated progressive growth and increased accountability over time
• Demonstrated experience leading and interacting with virtual teams across multiple time zones and in matrix organization

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.