Learning and Development Trainer, Disability Team

Job Description

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Location: Hybrid
*** This is a 12 month contract ***

Are you an innovative thinker, do you embrace change and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.

As a trainer, Learning & Development: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation so you will work in partnership with Team Leaders and trainers in other locations and lines of business to ensure consistency.

What you will be doing:

• Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team

• Applying accelerated and blended learning techniques in training

• Identify individual learning styles and adjust facilitation accordingly

• Conduct needs analyses to help determine appropriate training solutions

• Design engaging training material and maintain its currency in accordance with changing business practice and procedures

• Measure learner progress using appropriate testing, assessments and evaluations

• Provide detailed feedback on new hire/learner progression

• Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends

• Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current

• Participate in business unit initiatives or projects as assigned by your manager

• Identify and act on opportunities for continuous improvement

• Stay current with industry trends on learning and development

• Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions

What you need to succeed:

• Disability case management experience

• Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)

• Exceptional interpersonal and communication skills both verbal and written

• Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively

• Strong analytical and problem solving skills

• Facilitation and presentation skills

• Excellent time management and organizational skills

• Ability to influence, negotiate and build effective working relationships

• Ability to ask probing questions in order to obtain necessary information

• Proven self-starter who is resourceful and curious

• Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels

• Excellent judgement, uses common sense and is able to work independently with minimal direction

• Is flexible to change and resilient to stressful situations

• Experience using Adobe Connect

• Training and coaching experience

• Experience in accelerated learning principles

• Experience with authoring tools (ex. Adobe Captivate, MS Publisher)

• Willingness to travel

• Bilingualism is an asset
  

What's in it for you :

• We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

Notes

· Part of the interview process requires to create and present a 10 minut presentation on the subject of your choice , including materials to be given to the interlocutors.