Assisted Living Supervisor

JOB OVERVIEW

The Assisted Living Supervisor is responsible for providing leadership support of the assisted living neighborhood. The Assisted Living Supervisor is a working leader in the day-to-day operations, directly supervising and assisting the assisted living team and providing resident care and services, championing the designated care manager concept and the universal care manager model throughout the neighborhood. Responsible for assisting in the recruiting, selection, and training of team members and, in the absence of a department coordinator, creating schedules to be reviewed by another coordinator. The Assisted Living Supervisor is responsible for assisting the community team in maintaining high quality service standards throughout the community.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Supervision and Leadership

• Provide supervision to the assisted living/long term care team and support and assist the Assisted Living Coordinator and/or Resident Care Coordinator.

• Assist with scheduling and assigning daily tasks to the assisted living/long term care team.

• Create schedule in the absence of coordinator to be reviewed by another coordinator.

• Assist with staffing and scheduling according to operational and budgetary guidelines and federal, state/provincial, and local laws.

• Assist in daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.

• Take an active role in Crossover meetings to remain informed; brief incoming assisted living/long term care team regarding resident updates and community news and concerns.

• Maintain visibility throughout the assisted living/long term care neighborhoods and take initiative to assist team members.

Resident Services

• Review clinical alerts to document and learn about pertinent information and any resident’s physical and behavioral changes.

• Recognize resident changes in condition and take appropriate action.

• Communicate regularly with families as appropriate.

• Assist with monthly and quarterly in-house social and family events.

• Assist in maintaining a robust public relations program in support of the assisted living/long term care neighborhood(s) and community operations.

• Assist with the inventorying, tracking, and ordering of necessary resident care supplies.

Resident Care and Programs

• Supervise and assist the assisted living/long term care team as well as provide direct resident care and services.

• Support the leadership activities of planning, organizing, facilitating, and assisting in the overall assisted living/long term care operations and/or directly supervise assigned assisted living/long term care neighborhoods as directed by supervisor in accordance with federal, state/provincial, local laws and Sunrise quality service standards.

• Support the all-embracing quality delivery of the Resident Centered model.

• Assist in developing resident Individualized Service Plans (ISP).

• Assist with developing the Daily Assignment Sheets and monitor daily tasks progress and flow.

• Review the resident’s file prior to move-in and assist if appropriate in care plan meetings, reviewing the Resident Lifestyle Story and ISP according to Sunrise quality service standards.

• Assist with adding tasks to the electronic health record for point of care documentation.

• Assist the Resident Care Director (RCD) with the assessment process to support the levels of care with the appropriate staffing levels.

• Partner with the Activities and Volunteer Coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and care managers are actively involved.

• Monitor and assist in the dining experience daily.

Quality Assurance and Regulatory Compliance

• Assist in ensuring the community team follows all federal, state/provincial, and local laws and regulations and Sunrise quality service standards as it pertains to resident care and services.

• Demonstrate proficiency and understand the Quality Service Review (QSR) and essential quality service standards pertaining to resident care and services; partner with community team in striving for excellent quality care and service delivery.
• Assist in the development and implementation of appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance audits.

• Assist in ensuring standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by the assisted living/long term care team.

Risk Management and General Safety

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.

• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, SDS Safety Data Sheets), and Lockout Tagout procedures.

Training and Contributing to Team Success

• Participate as a member of a team and committed to working toward team goals.

• Demonstrate in daily interactions with others, our Team Member Credo.

• Commit to serving our residents and guests through our Principles of Service.

• Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.

• Attend regular meetings; Town Hall, Department Team Meetings, Crossover, and others as directed by the Supervisor / Department Coordinator.

• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

• Perform other duties as assigned.

Core Competencies

• Building Customer Loyalty

• Building Trust

• Communication

• Contributing to Team Success

• Managing Work (includes Time Management)

• Planning and Organizing

• Quality Orientation

• Stress Tolerance

• Technical/Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• One (1) year experience preferred in assisted living, home health, long term care, or hospital industries or experience/exposure to the senior population

• Supervisory/management experience preferred which may include supervising and responsibility of shift/daily operations

• College degree and management experience may be required per state/province requirements

• Ability to handle multiple priorities

• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations

• Competent in organizational and time management skills

• Demonstrates good judgment, problem solving, and decision-making skills

• Possess basic proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications

• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times