Talent.com
0000050007 Royal Bank of Canada
Internal Agency Officer, Recoveries0000050007 Royal Bank of Canada • MONTRÉAL, Quebec, Canada
No longer accepting applications
Internal Agency Officer, Recoveries

Internal Agency Officer, Recoveries

0000050007 Royal Bank of Canada • MONTRÉAL, Quebec, Canada
17 days ago
Job type
  • Full-time
Job description

Job Description

What's the opportunity?As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.What will you do?
  • Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
  • Be a National primary contact for designated agencies on our portfolio
  • Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
  • Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
  • Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
What do you need to succeed?Must-have
  • 3+ years of Recoveries or debt collection experience
  • Strong written and verbal communication skills
  • Strong Organizational and Multi-tasking skills
  • Excellent negotiation and analytical ability
  • Available to work shifts with in the hours of 9am to 6pm, Monday to Friday

  • In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

Nice-to-have
  • Working knowledge of Federal & Provincial Regulations surrounding Student Loans
  • Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
  • Collection highway experience
  • Bilingual (English/French)
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job SkillsCollections Experience, Debts RecoveryAdditional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-30

Application Deadline:

2026-07-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Create a job alert for this search

Internal Agency Officer, Recoveries • MONTRÉAL, Quebec, Canada

Similar jobs

Internal Audit Manager

WSPMontreal
Full-time

What if you could redefine what’s possible? With us, you can.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of engineering, advisory and ... Show more

 • Promoted

Remote Debt Collection Specialist

No Accent CallersMontreal (administrative region), QC, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.Job Title: Remote Debt Collection Specialis.Compensation: $3,000/month + Performance Bonuses.No Accent Callers – A high-performance cal... Show more

 • Promoted

Senior Manager, Recovery & Restructuring — Lead Turnarounds

Mnp LlpMontreal (administrative region), QC, CA
Full-time

A leading national accounting firm is seeking a Senior Manager/Manager for their Recovery & Restructuring team.This role involves leading corporate insolvency services and assisting clients through... Show more

 • Promoted

Expert Credit Analyst to Manage Risk and Collections

ReelcruitMontreal (administrative region), QC, CA
Full-time

Become an integral part of credit risk management as an Expert Credit Analyst.Handle portfolio risk analysis, ensure client compliance, and promote effective payment habits in a hybrid work model.I... Show more

 • Promoted

BA senior - Repo & SecLending

Crédit Agricole CIBMontreal, Montreal (administrative region), CA
Full-time +1

Be among the first 25 applicants.Direct message the job poster from Crédit Agricole CIB.Talent Acquisition Consultant at Credit Agricole CIB - Front Office.Within the Capital Markets IT (CMI) depar... Show more

 • Promoted

Avocat(e) interne / In house Lawyer

Smardt Chiller GroupDorval
Full-time

Dans un environnement multiculturel et international, une bonne maîtrise de l’anglais est nécessaire pour interagir avec une partie de notre clientèle et avec les équipes internationales.En tant qu... Show more

 • Promoted

Senior Audit Advisor, Internal Audit- EN

CNMontréal-Est, QC, CA
Full-time

Senior Audit Advisor, Internal Audit is responsible for assisting the Internal Audit team in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve t... Show more

 • Promoted

Senior Manager, Internal Audit

PSP Investments | Investissements PSPMontreal (administrative region), QC, CA
Full-time

Senior Manager, Internal Audit.Internal Audit plan by providing risk‑based, objective and independent assurance, advice, insight and foresight on PSP's asset management practices, governance, risks... Show more

 • Promoted

Customs Compliance Auditor

BRPMontreal
Full-time

We are looking for a Customs Compliance Auditor to support the organization on the key processes of international trade compliance by gathering data for internal audit purposes, while executing rep... Show more

 • Promoted

Advisor, Guarantees and Standby Letters of Credit

National Bank of CanadaMontreal (administrative region), QC, CA
Full-time

A career as an Advisor in the Trade Finance Expertise Desk at National Bank means serving as an international trade finance specialist.This position allows you to have a positive impact on our orga... Show more

 • Promoted

Special Investigations Unit Bilingual Analyst for Claims Fraud Prevention

Echelon InsuranceWestmount, Montreal (administrative region), CA
Full-time

Maximize fraud detection efficiency as a Bilingual Analyst in the Special Investigations Unit.Harness your analytical prowess in English and French to identify and analyze suspicious claims.The Ana... Show more

 • Promoted

Credit Adjudicator

Fairstone Financial Inc.Montreal (administrative region), QC, CA
Full-time +2

Join Eden Park as a Bilingual Credit Adjudicator for a 1‑year contract role and be part of our talented and growing team.Review and adjudicate vehicle loan applications by assessing applicants’ cre... Show more

 • Promoted

Bilingual Residential Mortgage Officer

JobtailorMontreal (administrative region), QC, CA
Full-time

Verification and analysis of documentation.Collect and review the documents required to finalize mortgage files.Validate information related to income, down payment and borrower identity.Conduct cl... Show more

 • Promoted

AI Architect Driving Compliance Solutions Across Multiple Jurisdictions

P2PMontreal (administrative region), QC, CA
Full-time

Lead the charge in designing AI-based compliance solutions as a skilled architect.Engage in full-stack development that automates compliance processes across various regions and products while ensu... Show more

 • Promoted

Catastrophe Adjuster (Contract)

Crawford Job Listings - GlobalMontreal (administrative region), QC, CA
Full-time +1

We are currently recruiting for Catastrophe.The successful candidate will investigate, evaluate, negotiate and settle Property Catastrophe (CAT) claims by telephone and correspondence.The candidate... Show more

 • Promoted

Tenure-Track Position, Volt-Age Research Fellowship in Sustainable Finance Solutions and Risk A[...]

Jacobs Levy Equity ManagementMontreal
Full-time

Assistant Professor (Associate may also be considered) in Finance, focused on Sustainable Finance Solutions and Risk Assessment for a Low‑Carbon and Equitable Future.The appointment includes a Volt... Show more

 • Promoted

TELUS Senior Performance Analyst - AR Excellence

TELUSMontreal (administrative region), QC, CA
Full-time

Drive innovation in bad debt recovery at TELUS as a Senior Performance Analyst.Enhance AR processes and lead the charge for measurable improvements in Business portfolios.The Business Accounts Rece... Show more

 • Promoted

Internal Auditor -- SOX & Controls Specialist

Valero EnergyMontreal (administrative region), QC, CA
Full-time

A major petroleum company in Montreal is seeking an Internal Auditor to assess financial processes and improve operational efficiency.The role involves conducting audits, testing compliance, and pr... Show more

 • Promoted

Bodily Injury Adjuster (Contract)

CrawfordMontreal (administrative region), QC, CA
Permanent

We are currently recruiting for.The successful candidate will investigate, evaluate, negotiate and settle Auto Bodily Injury (BI) claims by telephone and correspondence.The candidate has the abilit... Show more

 • Promoted

Senior Advisor for Risk Management Initiatives

Desjardins GroupMontreal (administrative region), QC, CA
Full-time

Explore the role of Senior Advisor for Risk Management Initiatives at Desjardins, where your expertise helps prevent fraudulent activities and ensures robust compliance.This hybrid position engages... Show more