Employer: Canadian Museum of Nature / Musée canadien de la Nature
The Head, Visit Planning collaborates across the Museum to ensure that all visitors are met with an inviting and dynamic first impression of the Museum and leave equipped to engage more deeply with the Museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership, and generating revenue by attracting both new and repeat visitors through close collaboration with other Museum departments including Communications & Marketing, Programs, Partnerships and Giving, Facilities and Security.
The Head, Visit Planning is responsible for directing the daily operation of front-line services to visitors by overseeing a team of 15-35 staff and potentially some volunteers. The incumbent is responsible for the Museum’s information services, overseeing the responses to all inquiries and complaints from the public on-site, online and by telephone, and the admission services responsible for all onsite ticket and membership sales, as well as receiving and processing group tours on site.
The Head, Visit Planning manages and is part of the Supervisor on Duty rotational schedule and ensures that the Museum has a wholistic and consistent approach for all the Museum’s front-line operations including Visitor Services, Programs, Nature Café, the Nature Boutique, and security, where outstanding service is critical to delivering a superior experience to Museum visitors.
In collaboration with the Director of Visitor Experience, the Head establishes, and is responsible, for institutional standards for quality visitor services by working strategically with all public facing services and activities to develop and implement training programs for the delivery of visitor services to best-in-class standards and manages overall front of house activities.
This position is open to all Employees of the Canadian Museum of Nature and any members of the public who meet the qualifications below.
*Candidates must be legally entitled to work in Canada.
Completion of a post-secondary education in business, tourism, hospitality or a related field or equivalent combination of education, training and experience.
English and French are essentials.
Bilingual Imperative (CBC/CBC) (definition)
NOTE: Hours of work include evenings, weekends and holidays.
Head, Visit Planning • Outaouais, QC, Canada
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