Manager, Technical Product (AAI)

Manager, Technical Product (AAI)

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

The Technical Product Manager (TPM) is the functional engine of the product team, responsible for the high-fidelity execution of the strategic product vision. In this role, you will partner closely with leadership to deconstruct a high-level vision into clear, developer-ready requirements. You are the bridge between "what is possible" and "how it is built," ensuring that complex data workflows and AI-driven logic are executed with precision, speed, and accuracy.

KEY DUTIES & RESPONSIBILITIES

1. Strategic Execution & Translation

• Vision Translation: Partner with leadership to break down complex strategic visions into simple, granular requirements for the development team.
• Instructional Authoring: Author the "Instruction Manual" for the product, defining exactly how logic and data move through the system from start to finish.
• Tactical Roadmap Maintenance: Manage the release schedule and feature priorities to ensure the product evolves in lockstep with the strategic vision.

2. Execution & Delivery

• Daily Execution: Manage the daily list of bugs and features, making decisions on immediate fixes versus post-launch enhancements.
• Sprint Planning: Work with Program Management to define priorities and plan upcoming sprints based on the overarching product goals.

3. Quality & Alignment

• UAT Facilitation: Provide the documentation and product knowledge needed for the UAT team to test effectively and verify the strategic intent.
• Bug Verification: Filter and verify bugs reported by testers to ensure only legitimate, high-priority issues are passed to the engineering team.

4. Stakeholder Coordination

• Point of Contact: Serve as the main point of contact for PMO and Operations, providing updates on technical progress and delivery timelines.
• Feedback Triage: Gather feedback from departments and organize it into a structured triage plan or decision matrix for leadership review.

Success Metrics

• Vision Fidelity: How accurately the final technical build reflects the original strategic vision provided by leadership.
• Requirement Clarity: Minimal "blocked" status for developers due to missing or ambiguous technical specs.
• User Delight & Resonance: High levels of stakeholder satisfaction, evidenced by frictionless product use and enthusiastic advocacy from cross-functional partners.
• Value & ROI: Measurable success in driving value for customers and increasing ROI through cost savings or revenue gains.
• Delivery Predictability: Maintaining a consistent release cadence that aligns with the established roadmap.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

Systems Integration & Cloud Infrastructure

• Cloud Platform Familiarity: Practical understanding of how cloud platforms store data and run automated tasks to process information.
• Data Flow Logic: Experience mapping out how information moves from one system to another, ensuring data integrity as it transitions from routing services to cloud databases.
• System Connectivity: Understanding how different software tools "talk" to each other to send data payloads and confirm when a task has been completed successfully.

AI-Driven Logic & Problem Solving

• Execution of AI Vision: Practical experience using Large Language Models (LLMs) to perform complex reasoning and solve multi-step problems based on a defined strategic framework.
• Algorithmic Deconstruction: Ability to take a high-level "thinking" task and break it down into a series of logical inferences, evaluations, and summaries that an AI can execute.
• Performance Optimization: Basic understanding of managing "token limits" and the trade-offs between a model’s "thinking" time and its operational speed/cost.
• Exception Logic: Ability to define "if/then" rules for when AI reasoning is inconclusive, ensuring a robust hand-off to human-in-the-loop validation.

Product Lifecycle & Tactical Delivery

• Technical Documentation: Expertise in writing step-by-step user stories and product descriptions that provide developers with a flawless blueprint for building.
• Backlog Management: Proficiency in enterprise project management tools (e.g., ADO) to track bugs, prioritize new features, and maintain the tactical roadmap.
• Testing Coordination: Ability to translate technical requirements into accurate scripts for testing teams to verify product intent.

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: Bachelors Degree or equivalent in Computer Science or Information Systems

CERTIFICATIONS DESCRIPTION

Certifications (Preferred): Agile/Scrum certifications (CSPO or CSM) or Cloud-specific foundational certifications (GCP Digital Leader or AWS Cloud Practitioner)

COMPETENCIES

Business Acumen and Straight Talk

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $70,825 - $106,500 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: HomeOffice Ontario