Bilingual Collections Agent (Remote - Canadian FinTech Company)

(Scroll for English) Notre client, un acteur de premier plan dans le secteur des technologies financières, recherche des agents de recouvrement à distance pour soutenir son siège social situé dans le centre-ville de Toronto.

Les principales responsabilités sont les suivantes :

• Traiter les dossiers de recouvrement liés aux comptes en souffrance, à la fraude et à la conformité, conformément aux normes de service.

• Interagir avec les clients via les canaux entrants et sortants, en faisant preuve de professionnalisme et d'empathie tout en veillant à la clarté de la documentation.

• Tenir à jour des notes de dossier précises et assurer le suivi des actions afin de garantir la conformité et la cohérence opérationnelle.

• Collaborer avec les équipes chargées des opérations, de la fraude, de la conformité et des risques afin de parvenir à des résolutions rapides.

• Participer aux activités de traitement de fin de mois, y compris les radiations et les mises à jour de comptes associées.

Compétences et expérience requises :

• Au moins 1 an d'expérience en recouvrement dans un environnement d'entreprise

• Excellentes compétences en communication écrite et orale (français et anglais), avec une forte capacité à désamorcer les situations conflictuelles.

• Expérience de l'utilisation de plusieurs systèmes tels que les outils CRM, les plateformes de gestion des tickets, les systèmes téléphoniques et les logiciels de productivité (outils Google Suite)

• Bon jugement dans la gestion des questions sensibles et la détermination du moment où il convient de transmettre l'information à un niveau supérieur.

Avertissement :

La Société est un employeur garantissant l'égalité des chances et examinera toutes les candidatures sans distinction de race, de sexe, d'âge, de couleur de peau, de religion, d'origine nationale, de statut d'ancien combattant, de handicap, d'informations génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez demander un aménagement raisonnable, tel qu'une modification ou une adaptation du processus de candidature ou d'entretien en raison d'un handicap, veuillez appeler le 844 895-8598 ou envoyer un e-mail à Toutefois, si vous avez des questions concernant ce poste, veuillez contacter le recruteur dont les coordonnées figurent au bas de l'offre d'emploi.

#prioritécanadienne26

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(Faites défiler pour voir la version en anglais) Our client, a leader in the Financial Technology space, is looking to hire Remote Collections Agents to help support their corporate head office located in the downtown Toronto area.

Key Responsibilities include the following:

• Resolve delinquency, fraud-related, and compliance-driven offboarding cases within service standards.

• Engage clients through inbound and outbound channels with professionalism, empathy, and clear documentation.

• Maintain accurate case notes and follow-up actions to support compliance and operational consistency.

• Partner with operations, fraud, compliance, and risk teams to drive timely resolutions.

• Support month-end processing activities, including write-offs and related account updates.

Must Have Skills/Experience:

• 1+ Years of collections experience in a corporate environment

• Strong French and English written and verbal communication skills with solid de-escalation ability.

• Experience using multiple systems such as CRM tools, ticketing platforms, telephony systems, and productivity software (Google Suite Tools)

• Good judgment when managing sensitive issues and determining when to escalate.

Disclaimer:

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

#canadapriority26

(Faites défiler pour voir la version en anglais) Our client, a leader in the Financial Technology space, is looking to hire Remote Collections Agents to help support their corporate head office located in the downtown Toronto area.

Key Responsibilities include the following:

• Resolve delinquency, fraud-related, and compliance-driven offboarding cases within service standards.

• Engage clients through inbound and outbound channels with professionalism, empathy, and clear documentation.

• Maintain accurate case notes and follow-up actions to support compliance and operational consistency.

• Partner with operations, fraud, compliance, and risk teams to drive timely resolutions.

• Support month-end processing activities, including write-offs and related account updates.

Must Have Skills/Experience:

• 1+ Years of collections experience in a corporate environment

• Strong French and English written and verbal communication skills with solid de-escalation ability.

• Experience using multiple systems such as CRM tools, ticketing platforms, telephony systems, and productivity software (Google Suite Tools)

• Good judgment when managing sensitive issues and determining when to escalate.

Disclaimer:

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

#canadapriority26

(Faites défiler pour voir la version en anglais) Our client, a leader in the Financial Technology space, is looking to hire Remote Collections Agents to help support their corporate head office located in the downtown Toronto area.

Key Responsibilities include the following:

• Resolve delinquency, fraud-related, and compliance-driven offboarding cases within service standards.

• Engage clients through inbound and outbound channels with professionalism, empathy, and clear documentation.

• Maintain accurate case notes and follow-up actions to support compliance and operational consistency.

• Partner with operations, fraud, compliance, and risk teams to drive timely resolutions.

• Support month-end processing activities, including write-offs and related account updates.

Must Have Skills/Experience:

• 1+ Years of collections experience in a corporate environment

• Strong French and English written and verbal communication skills with solid de-escalation ability.

• Experience using multiple systems such as CRM tools, ticketing platforms, telephony systems, and productivity software (Google Suite Tools)

• Good judgment when managing sensitive issues and determining when to escalate.

Disclaimer:

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

#canadapriority26

(Faites défiler pour voir la version en anglais) Our client, a leader in the Financial Technology space, is looking to hire Remote Collections Agents to help support their corporate head office located in the downtown Toronto area.

Key Responsibilities include the following:

• Resolve delinquency, fraud-related, and compliance-driven offboarding cases within service standards.

• Engage clients through inbound and outbound channels with professionalism, empathy, and clear documentation.

• Maintain accurate case notes and follow-up actions to support compliance and operational consistency.

• Partner with operations, fraud, compliance, and risk teams to drive timely resolutions.

• Support month-end processing activities, including write-offs and related account updates.

Must Have Skills/Experience:

• 1+ Years of collections experience in a corporate environment

• Strong French and English written and verbal communication skills with solid de-escalation ability.

• Experience using multiple systems such as CRM tools, ticketing platforms, telephony systems, and productivity software (Google Suite Tools)

• Good judgment when managing sensitive issues and determining when to escalate.

Disclaimer:

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

#canadapriority26

Job Type & Location

This is a Contract to Hire position based out of Toronto, ON.

Pay and Benefits

The pay range for this position is $26.50 - $26.50/hr.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.