Director, IT

JOB SUMMARY

JOB SUMMARY
The Service Delivery Platforms Planning & Delivery group is seeking a Director to manage the Technical Analysts that support the Enterprise Web Services and Telemetry Development departments. Responsible for directing and implementing corporate IT initiatives that support the strategy and goals of the corporation. Organizes and directs IT functions, including applications programming/analysis, enterprise systems development and administration. Implements IT standards, policies and/or master plan for the IT function. Guides the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Continually evaluates technology strategies. Implements new technological directions. Guides the organization in their deployment. Advises IT leadership of enhancements to existing applications and implementation of new systems. Provides strategic guidance and technical assistance to IT staff and business partners.

MAJOR DUTIES AND RESPONSIBILITIES

• Effective communication, management of employees and contractors and constant monitoring of the structure of the Technical Specification Documents (TSDs) that are consumed by development, testing, and our constituents.
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Oversees a sector of the IT functional area.
• Implements IT plans according to the IT and corporate strategy.
• Guides the maintenance and enhancement of hardware and software systems that support field business applications
• Assigns resources to ensure maximum performance.
• Ensures compliance with IT standards, policies and procedures.
• Accountable for the function's budgets and approves related capital expenditures.
• Actively seek opportunities to improve internal processes and implement measures to control risks within the application/component framework.
• Drive team to ensure communication and commitments between constituents and development teams are aligned to the proposed solutions with business strategies.
• Knowledgeable in areas of writing data flow diagrams, writing queries, coding, testing, and project management.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Basic computer skills, with proficiency with Word and Excel
• Knowledge of computer and/or network systems, applications, procedures and techniques
• Experience leading others and providing constructive feedback
• Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
• Skill in organizing resources and establishing priorities
• Ability to learn and support new systems and applications
• Ability to work with others to resolve problems, handle requests or situations
• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
• Displays a sense of urgency to resolve issues quickly and efficiently
• A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
• Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
• Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material
• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
• Ability to make decisions and solve problems while working under pressure
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
• Proven knowledge of information technologies and methodologies related to assigned IT segment or area
• Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
• Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job
• Ability to effectively manage operational and project budgets
• Skillfully synthesizes large quantities of complex information under pressure. Distills it to the most critical issues and draws accurate conclusions, taking into account a high degree of uncertainty Experience relaying sensitive information to appropriate parties
• Keeps clients, superiors, peers, and direct reports updated based on their information needs
• Strong technical skills with knowledge of a wide variety of tools and technologies and extensive knowledge in a subset of these skills

Education

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience

• 7-10 years of IT work experience
• 5-7 years of Leadership experience
• 3-5 years of Project management experience

WORKING CONDITIONS

Office environment

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