Real Estate Law Clerk

Company Overview

LawLabs Inc. is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Our mission is to streamline the property conveyancing process for lawyers and clerks, ensuring it is optimized for today's needs and future innovations. We pride ourselves on our values of trust, integrity, and delivering a world-class product.

About the Role

We are looking for a passionate, energetic, and action-oriented Account Manager in the GTA West area. You will be the bridge between our legal users and our technology. This is a hybrid role: you will manage long-term client relationships (Account Management) while providing deep-tier technical support and document formatting (Client Services) to ensure every firm finds success on the Closer platform.

Role Responsibilities:

• Relationship & Growth: Manage a portfolio of law firm accounts, conducting regular check-ins to ensure they are getting maximum value from Closer.
• Expert Support: Act as the primary point of contact for client inquiries via phone, email, drop in, and virtual training sessions, solving problems in real-time with an empathetic, "people-first" mindset.
• Proactive Success: Create and maintain help content/self-serve articles to empower our users to solve problems independently.
• Feedback Loop: Work closely with our tech team to translate client "pain points" into new product features.
• On-Site Engagement: Lead in-firm training and drop-in sessions to build rapport and ensure tailored support.
• Revenue Optimization: Drive revenue growth by ensuring firms are utilizing the full suite of Closer’s features.
• Retention Strategy: Monitor engagement and satisfaction metrics to minimize attrition and ensure long-term client loyalty.
• User Adoption: Champion full-firm integration to ensure every member of the firm is active and proficient in Closer.

You’re a great fit for this role if you:

• Possess at least 2 years of experience in conveyancing or real estate law. You understand the stress of a closing day and the importance of a clean legal precedent.
• You’re tech-curious and eager to apply your industry expertise to the software world. You’re a quick study with SaaS tools and love using your legal background to tackle technical problems.
• You’re a master communicator. Whether it’s a quick chat message, an in person or lunch meeting, or a face-to-face video call, you are clear, professional, and engaging.
• You are action-oriented and thrive in a fast-paced environment and feel comfortable working within the tight timelines of the real estate world.
• Values matter to you. You lead with trust and integrity, and you’re looking to have some fun while changing an industry.

Requirements & Assets

• 2+ years in real estate law, conveyancing, or legal tech.
• Exceptional English communication skills (written and oral).
• In-depth knowledge of the Ontario real estate closing process. (Asset)
• Previous experience using Closer Conveyancing software. (Asset but not required)

This position is for an existing vacancy.

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At LawLabs Inc. we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard.

We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.

We look forward to hearing from you!

https://www.lawlabs.ca

Salary Range: $60,000 to $65,000