Solutions Analyst for Cutting-Edge Data Management in Hybrid Environments

Become a Solutions Analyst and drive impactful technology for data management. Provide essential support and troubleshooting for advanced server solutions, ensuring seamless user experiences in a hybrid work setting.

As a key member of the Data Services Team, you will directly impact customer operations with your technical expertise. Your role involves supporting a vital data management technology, delivering first and second-tier assistance, and owning support ticket lifecycles. You'll perform IT evaluations and lead upgrade projects to align with strategic goals.

Key Responsibilities :

• Monitor and resolve DAP server support tickets
• Provide second-tier customer support for complex issues
• Identify and troubleshoot implementation challenges
• Execute detailed upgrade project plans for DAP
• Deliver on-site training for customer solution adoption

Requirements :

• Bachelor’s in computer science or engineering preferred
• Experience in customer-focused IT or database roles
• Strong knowledge of Windows server and network systems
• Familiarity with Microsoft IIS and SQL Server
• Certification in MCSE or ITIL is a plus

Elevate customer experiences with your technical skills and solutions expertise in this engaging hybrid role.

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