Assistant Manager Facilities Support

About the Opportunity

Reporting to the Zone Manager, Facility Support Services the Assistant Manager, has responsibility for the physical operations for the Housekeeping, Laundry, Portering and other assigned departments at multiple facilities within the zone, in fulfilment of the overall goals of maximizing efficiency while aligning the provision of the needs of customers and stakeholder program delivery needs.

The Assistant Manager, Facility Support Services is responsible for ensuring the services are delivered in accordance with proper national standards, as well as for safe patient care and infection prevention and control. The Assistant Manager will oversee the coordination and management of supervisors, employees and contractors within the zone related to areas of responsibility and infrastructure by leading ongoing facilities operations, for a diverse and complex range of asset types.

The diversity of the owned, as well as leased real estate portfolio is also one of the largest in the province, and includes urban, rural, primary care tertiary and quaternary care, continuing care, etc. services included within these facilities to be maintained and operated by this role. A strong customer service orientation is required in fulfilling the needs of our patients, staff and visitors.

About You

We would love to hear from you if you have the following:

• Required Minimum:
  • Bachelor’s Degree or certification in related technical field or combined training and experience.
  • Experience in facility management.
  • 3-5 years of recent and relevant leadership experience with progressive accountabilities for financial, strategic, and people management in a health care environment managing a multi-site complex.
  • Proven experience in meeting planned objectives and ad-hoc facilities requirements within the scope of responsibilities, in health care. Proven technical experience and knowledge of cleaning methods, managing laundries, portering services, and security.
  • Experience with performance-based contracts for out-sourced services.
  • Knowledge and experience in applying relevant CSA health care standards.
  • Experience and knowledge of Accreditation Canada requirements as they pertain to facilities in a health care environment. This includes applying these standards, and maintaining the associated documents and practices to fulfil these expectations.
  • Demonstrated experience in managing multiple complex client demands and services within building operations.
  • Skilled relationship manager.
  • Ability to prioritize based on established criteria and principles. Evidence-based collaborative problem solving of complex multifaceted issues. Critical thinking and analytical problem solving. Ability to develop strong team dynamics to solve problems and gain alignment with organizational goals. Collaboration, negotiation, and persuasion skills, paramount for the engagement of internal and external stakeholders.
  • Effective communication skills; both written, oral, and presentation skills.
  • Experience working with large budgets. Ability to effectively prioritize and address simultaneous customer concerns while also maintaining adherence to standards.
  • Proven tolerance for ambiguity, with experience working through unforeseen challenges and obstacles to achieve goals. Strong analytical and technical, process and problem solving skills. Possesses a sound knowledge of management and a working knowledge of information systems. Ability to analyze and interpret statistical data and monitor quality and performance indicators and benchmarks.
  The following would be considered an asset:
  • Registration with relevant health or professional discipline/college or association.
  • Significant experience in managing a diversified multi-site complex in a unionized
  environment.
  • Competencies in other languages an asset, French preferred.
  Please Note: Applicants relying on equivalencies must demonstrate such equivalency in their application. Candidates will not be considered for an interview if applications are incomplete or are missing information.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent Full-Time position; 75 hours bi-weekly.

Compensation and Benefits

$36.85 - $46.06 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.